The success stories of our customers

More than 100 companies automate their customer communication with MoinAI. The successes and KPIs achieved are impressive.

+5,000,000 successful conversations at +100 companies

Results that companies achieve with moinAI

Companies from a wide range of industries use moinAI in their customer communication and thus achieve impressive results:

34%
reduction of support requests,

which no longer have to be answered manually.

1,000,000+
Conversations per year

point to a high level of user acceptance of the chatbot.

72%
automated conversations,

which are processed in the chatbot concluding the case and without human intervention.

Success stories in detail:
moinAI case studies

Based on specific case studies, learn how companies automate customer communication with moinAI, offer 24/7 service, increase customer satisfaction and relieve employees at the same time.

A mockup from the moin.ai dashboard

Case study: Thüringer Energie AG

How the Thuringian energy supplier TEAG implemented an AI chatbot within 14 days as an emergency COVID-19 aid to relieve customer service and guarantee 24/7 availability.

Read full case study
A mockup from the moin.ai dashboard

Case study: Geberit

How Geberit answers recurring customer inquiries via telephone or email using moinAI and automates them to complete the case.

  • + 24,000 interactions per year
  • 25% fewer requests to be answered manually
  • 10% of conversations are converted to leads
  • 81% AI accuracy
Read full case study

What our customers think

"moinAI's intelligent chatbot solution enables us to automate online customer communication around Geberit AquaClean in chat, making our customers happier and our online support more efficient."
Portrait of a moin.ai customer
Dipl. Phys. Thomas Brückle
MBA Area Manager Marketing, Geberit Vertriebs GmbH
Read Case Study
25%
Reduction of support requests
24,000+
interactions per year
47% +
Automation of all messages
"Through moinAI's AI chatbot, we were able to convert 38% of all bot users into a qualified lead."
Portrait of a moin.ai customer
Alexander Dick
Digital Business Development Manager
Read Case Study
+38%
of users are converted into qualified leads.
+72%
Inquiries are answered automatically.
50%
Automation Rate
"The moinAI chatbot solution enables us to answer the majority of customer inquiries automatically and pre-qualify them intelligently."
Portrait of a moin.ai customer
Anna-Soraya Hein
digital marketing
Read Case Study
+58%
Automation Rate
<1 min
Average Response Time
24/7
Around the clock availability
"With moinAI, we were able to optimize the customer experience on the TEAG website. The software is very intuitive for both employees and customers. The CSM team works extremely quickly and courteously. This is how you want to work together!"
Portrait of a moin.ai customer
Hendrik Kupfer
Customer Experience Manager
14 days
from project start to go-live.
30 FAQs
can be answered directly by the chatbot.
68%
Automation Rate
"The great strength of moinAI lies in the "natural understanding" of customer questions - within a short time we were able to achieve automated answers to 60% of all inquiries in the chatbot. Thanks to the rapid development of the solution, we will still be with this provider for many years to come on the cutting edge of the latest technical developments."
Portrait of a moin.ai customer
Eva Kubitz
Consultant for organizational development
60%
Rate of Automation
3
Publishing portals use the AI chatbot
79%
positive ratings of the chatbot responses

Webinars with our customers

Based on specific use cases and practical examples, learn how companies from various industries use moinAI in customer service, marketing and sales.

Darum sind unsere Kund:innen überzeugt

Using moinAI has greatly relieved our team, reducing the number of inquiries via email and phone. The chatbot can identify the correct departments and automatically respond to frequently asked questions.

Kristina Kleser
Professional Talent Service
Hays AG

When it comes to a chatbot, you really want the complete package. With moinAI, we have a dashboard where we can manage and adapt the content ourselves. Plus, we were able to integrate it into our own system super quickly.

Milad Samei
Product Owner Dog Tracker
Fressnapf Tiernahrungs GmbH

A key success indicator for us has been online booking. With the help of the chatbot, we generated 41% more online bookings – an impressive increase over the previous year.

Ulrike Albrecht
Head of Communications
Chocoversum GmbH

An excellent chatbot solution that can handle both service requests and sales inquiries. We were able to increase our order conversion rate by using the chatbot.

Benjamin Regitz
Senior Manager Digital Business
Frankfurter Allgemeine Zeitung

The moinAI team members are absolute experts in their field. From our initial conversations to the ongoing development of our chatbot, we felt truly understood and supported. Every query we had was answered in the best possible way. This makes a shared partnership simply fun. :)

Sascha Klein
Expert Tracker Operations & Happiness
Fressnapf Tiernahrungs GmbH

moinAI offers very good customer service with the option of contacting a friendly employee with all open issues and points. The hub is very easy to use and the implementation of a chatbot is straightforward and cost-effective.

Isabel Ehebrecht
Project Manager
flatexDEGIRO

We are very happy with moinAI! The AI ​​chatbot permanently improves our service and enables scaling for different brands and countries. Our dedicated contact at moinAI provides reliable support throughout. Overall, automation saves time and money, while the moinAI live chat also enables direct contact with customers. moinAI solves many of our problems effectively!

Maximilian Reimertz
Head of Customer Support
Schoenberger Group

Happier customers through faster answers.

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