The success stories of our customers

More than 100 companies automate their customer communication with MoinAI. The successes and KPIs achieved are impressive.

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+10.000.000 successful conversations at +100 companies

Results that companies achieve with moinAI

Companies from a wide range of industries use moinAI in their customer communication and thus achieve impressive results:

34%
reduction of support requests,

which no longer have to be answered manually.

1,000,000+
Conversations per year

point to a high level of user acceptance of the chatbot.

72%
automated conversations,

which are processed in the chatbot concluding the case and without human intervention.

Success stories in detail:
moinAI case studies

Based on specific case studies, learn how companies automate customer communication with moinAI, offer 24/7 service, increase customer satisfaction and relieve employees at the same time.

Here you can find all case studies
A mockup from the moin.ai dashboard

Case study: Thüringer Energie AG

How the Thuringian energy supplier TEAG implemented an AI chatbot within 14 days as an emergency COVID-19 aid to relieve customer service and guarantee 24/7 availability.

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A mockup from the moin.ai dashboard

Case study: Geberit

How Geberit answers recurring customer inquiries via telephone or email using moinAI and automates them to complete the case.

  • + 24,000 interactions per year
  • 25% fewer requests to be answered manually
  • 10% of conversations are converted to leads
  • 81% AI accuracy
Read full case study

What our customers think

"moinAI's intelligent chatbot solution enables us to automate online customer communication around Geberit AquaClean in chat, making our customers happier and our online support more efficient."
Portrait of a moin.ai customer
Dipl. Phys. Thomas Brückle
MBA Area Manager Marketing, Geberit Vertriebs GmbH
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25%
Reduction of support requests
24,000+
interactions per year
47% +
Automation of all messages
"Through moinAI's AI chatbot, we were able to convert 38% of all bot users into a qualified lead."
Portrait of a moin.ai customer
Alexander Dick
Digital Business Development Manager
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+38%
of users are converted into qualified leads.
+72%
Inquiries are answered automatically.
50%
Automation Rate
"The moinAI chatbot solution enables us to answer the majority of customer inquiries automatically and pre-qualify them intelligently."
Portrait of a moin.ai customer
Anna-Soraya Hein
digital marketing
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+58%
Automation Rate
<1 min
Average Response Time
24/7
Around the clock availability
"With moinAI, we were able to optimize the customer experience on the TEAG website. The software is very intuitive for both employees and customers. The CSM team works extremely quickly and courteously. This is how you want to work together!"
Portrait of a moin.ai customer
Hendrik Kupfer
Customer Experience Manager
14 days
from project start to go-live.
30 FAQs
can be answered directly by the chatbot.
68%
Automation Rate
"The great strength of moinAI lies in the "natural understanding" of customer questions - within a short time we were able to achieve automated answers to 60% of all inquiries in the chatbot. Thanks to the rapid development of the solution, we will still be with this provider for many years to come on the cutting edge of the latest technical developments."
Portrait of a moin.ai customer
Eva Kubitz
Consultant for organizational development
60%
Rate of Automation
3
Publishing portals use the AI chatbot
79%
positive ratings of the chatbot responses

Webinars with our customers

Based on specific use cases and practical examples, learn how companies from various industries use moinAI in customer service, marketing and sales.

Chatbots that sell — we build your digital AI advisor live (German only)

Marketing and sales

We are building a consultant chatbot. Be there live and with a bit of luck we'll build the chatbot for your web shop. Sign up to participate now!

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Chatbot evolution: The story behind Fressnapf's AI success (German only)

For customer service experts

How Fressnapf sets a milestone with a chatbot and dog tracker and impressively shows how innovation and technology can transform retail.

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AI roadmap 2024: The smart use of generative AI with moinAI (German only)

For customers of moinAI

How generative AI can be successfully used in customer communication with MoinAI to automate conversations even more efficiently and easily.

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moinAI keynote: a new chatbot era with generative AI (German Only)

For customer service and marketing experts

Generative AI is more than just a buzzword — we show what's behind it and how GenAI can be used specifically in customer communication.

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Finance 4.0 | S Broker automates 69% with artificial intelligence

For: Customer service experts

How S Broker successfully uses an AI chatbot in the financial sector — thus increasing customer satisfaction and saving resources at the same time.

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The changing world of publishing: Spektrum der Wissenschaft shows how an AI chatbot can be used successfully (German only)

For customer service experts

How Spektrum der Wissenschaft ensures 24/7 availability with an artificially intelligent chatbot and achieves 82% automation of recurring questions.

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Chatbot turbo: How Streetbuzz catapults customer communication to the next level with AI (German only)

For customer service and marketing experts

How Streetbuzz uses an AI chatbot in two online shops in three different languages, automating an average of 3,000 conversations per month, thus relieving customer service and saving resources.

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How an AI chatbot optimizes customer service and marketing at the same time: Best Practice Chocoversum (German only)

For customer service and marketing experts

How the Chocoversum experience successfully uses an AI chatbot to conduct over 14,000 conversations per year — and automatically answers around 80% of all incoming chats.

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How American Express is using an AI chatbot to improve the customer experience and win more new customers (German only)

For customer service and marketing experts

How Amex relieves first-level support thanks to an AI chatbot and at the same time achieves a conversion rate of 5% in chat.

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AI chatbot in publishing: This is how FAZ successfully uses a chatbot (German only)

For customer service and marketing experts

How FAZ automates recurring service requests with an artificially intelligent chatbot and achieves 18% click conversion in the chatbot.

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Service Excellence - How Unilabs helps their patients 24/7 with a digital assistant

🇬🇧 / 🇺🇸 For: Customer service experts

Learn how Unilabs is shaping the future of their digital customer communication in the midst of the COVID-19 pandemic in this exclusive live webinar.

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Self-service and automation through AI chatbots: Energy provider TEAG shows how it works (German only)

For: Customer service experts

The live webinar provides exciting practical examples and insights into innovative AI technology from Frederik Schröder (MoINai) and Hendrik Kupfer (TEAG).

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How DER SPIEGEL uses an AI-powered chatbot to automate 80% of chat-based service inquiries (German only)

For: Customer Service and Marketing Experts

How DER SPIEGEL supports (potential) subscribers with an AI chatbot - permanently relieving the service team, increasing subscription sales and achieving a CSAT score of 75%.

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Self-service solution in e-commerce - blinds scout shows how it's done (German only)

For: Customer Service and E-Commerce Experts

How the Schönberger Group revolutionizes customer communication and relieves customer service through digital assistants for their online shops Jalousiescout and Grill & More.

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BRITA best practice: successfully combining live chat and AI chatbot (German only)

For: Customer service and marketing experts

How BRITA uses a hybrid approach combining automated AI and manual live chat to answer recurring product questions, effectively reducing the service team's workload.

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Best Practice Fressnapf: Fast growth and high customer satisfaction thanks to AI chatbot (German only)

For customer service experts

How Fressnapf supported the launch of a product using an AI chatbot and in this way permanently relieves the service team, promotes rapid growth and achieves a high level of customer satisfaction.

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AI chatbot in finance: Flatex shows how it works

For customer service and marketing experts

How Flatex uses an AI chatbot to achieve maximum impact in acquiring new customers and reducing support workload with a low investment.

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How tourism and transport companies benefit from an AI chatbot (German only)

For: Customer service experts

In the exclusive live webinar, learn how BLS is shaping the future of digital customer communication in the midst of the Corona crisis.

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More conversations in your AI chatbot: How to use the teaser successfully (German only)

For MoiNai customers

Increase clicks on the chatbot, generate more conversations and greet users in a context-appropriate way — you can do all this with an appealing chatbot teaser. Find out more in our exclusive live webinar.

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More customer testimonials

With the MoinAI solution, we were able to immediately relieve our customer service. The implementation was quick and easy without tying up many internal resources. The excellent support provided by a permanent contact person from initial contact to successful implementation is also commendable!
Maximilian Reimertz
Customer Service Manager
Schoenberger Germany Enterprises GmbH & Co.KG
Of course, we implemented the chatbot on the assumption that we would relieve customer service. But we didn't expect that it was accepted immediately after going live, almost from day 1 on, and was quite busy — that it would take away so much right away.
Thomas Soltau
Thomas Soltau
CEO
wallstreet:online capital AG/Fondsdiscount.de/Smartbroker
With MoinAI, we are able to reduce our support costs, which are triggered by our 80,000 end customer contacts per month, by using the AI chatbot on our product website to automate recurring inquiries in particular - which generate high additional costs for us if answered manually. Due to the cost savings, the ease of use of the solution and the uncomplicated collaboration, we are currently rolling out the AI chatbot into several languages.
Stefan Hadenfeldt
CFO Hoyer Retail | CEO focs
We see that there is also acceptance of a chatbot among our target group. The tool is simple and intuitive, and the service is always available and helpful.
Andre Doelker
ceo
Thanks to the long-standing use of moin.ai, we were able to achieve a customer satisfaction of 75% and take tourism communication to the next digital level.
Denise Böhm
Head of Social Media
+1,000,000 successful conversations with +100 companies

Happier customers through faster answers.

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