On Demand Webinar
Chatbot evolution: The story behind Fressnapf's AI success (German only)
Available on demand
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Ein Chatbot lohnt sich überall da, wo man schneller und kosteneffizienter werden möchte - bei gleichbleibend stabilen Antwortraten.
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Sascha Klein
Expert Tracker Operations & Happiness
2 years & 221,441 conversations later: How Fressnapf sets a milestone with chatbot and dog tracker and impressively shows how innovation and technology can transform retail
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Speakers in the panel:
Johannes Hehr
Chief Sales Officer
moinAI
Johannes ist Chief Sales Officer bei moinAl und brennt für innovative Technologien. In seiner Rolle als Leiter des Vertriebsteams bei moinAl treibt er die Zukunft der Kundenkommunikation sowohl im Mittelstand als auch in Großunternehmen im DACH-Raum voran.
Sascha Klein
Expert Tracker Operations & Happiness
Fressnapf Tiernahrungs GmbH
Milad Samei
Product Owner Dog Tracker
Fressnapf Tiernahrungs GmbH
In collaboration with:
- Technology in Transition: Insights and Adaptations
What conclusions do we draw from technological change and what would chatbot owners do differently today? - Changing user behavior: The evolution of customer behavior
How has customer behavior changed with regard to the use of a chatbot and what are the implications of this? - KPIs and analytics: A look behind the figures
The speakers analyse the overall period and interpret the fluctuations in the conversations in order to gain insights for the future. - The chatbot as a game changer: The role of an AI chatbot in turbulent times
What is the significance of a chatbot in times of crisis and market growth and how can it become a game changer? - Technological outlook: future prospects and partnerships
An outlook on the planned steps and the reasons for continuing the collaboration with moinAi - Interactive format: Questions welcome!
Ask your questions directly to the speakers in the final Q&A session. Questions are of course also welcome during the webinar.
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