Chatbot Wiki

What is a AI chatbot? Definition, benefits, function

AI in customer service: What are the biggest benefits?

Accessible website: This is how a chatbot can support

20 ChatGPT alternatives at a glance (2025)

AGI: What is Artificial General Intelligence?

Automated customer communication — everything you need to know

The 6 best chatbots

ChatGPT: The 14 most important questions + answers

Chatbot Intents, granularity & fallback intents

Chatbot KPI: The 6 most important metrics to measure success

These are the top 6 Chatbot trends in Germany

Chatbot types: What are the advantages & disadvantages?

Chatbots in Support - Benefits & practical examples

Chatbots in the Customer journey — Helper for an exceptional customer experience

What are the most important Communication channels?

Complaints Management: Definition, goals, process

What is Conversational AI and what benefits does it offer?

The future of communication — everything about Conversational Agents

Conversational Commerce: Definition, Vorteile, Praxisbeispiele

Conversational marketing — everything you need to know about the trend

Corona-Virus: Stability through AI chatbots in times of crisis

Corpus (definition)

Not so difficult at all: This is how a Chatbot is created

Customer Experience —positive experiences make the difference

Customer Experience Management — the key to long-term customer relationships

Understanding customers better: With these Customer Insights It works

Customer Retention: Relevance, tips & methods

Customer Satisfaction Score — What is CSAT and how is it measured?

Customer service: The most important tips and key figures (KPIs)

Customer service KPIs: You should measure these 10 important KPIs

Chatbots & Data protection: 7 tips for a GDPR-compliant chatbot

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Digital customer service: The turbo for companies and customers

FAQ automation: Automate recurring questions with AI chatbots

What is First Level Support and how much is the salary?

GPT-4 Is there — everything you need to know about it

More Generate leads with a chatbot — how does it work?

Generative AI: The art of the creative algorithm

What is Google Gemini (formerly Bard)? Everything you need to know

Google Gemini: An overview of the new Google AI

Ground Truth (definition)

Human Takeover: The chatbot human handover

Hybrid Chatbot: Definition, Benefits & Practical Examples

5 reasons why chatbots are Increasing efficiency contribute to the company

Insights Generate with a chatbot: That's how it works

Intent (definition)

Introduce a chatbot: How to do it in 6 steps

The biggest language models (LLMs)

5 Learnings from the Smartbroker webinar

What is Live chat? How it works, benefits and uses

Multi-channel chatbot: Definition and benefits

Natural language processing: Examples & potentials (simply explained)

Natural Language Understanding (NLU): Using AI to understand human language

Products that require explanation: The art of marketing and service optimization

Rule-based chatbots: Examples & applications

Chatbot in Sales & distribution: This is how companies benefit

How does it work Self-service and what are the benefits?

Site navigation: Design, tips & examples

training data and AI: This is how a chatbot is trained

How to profit Universities & colleges from an AI chatbot on their website

Voice of Customer: Methods, benefits & examples

Word embedding (definition)

Chatbot acceptance: What is the score of the acceptance of a chatbot as a communication channel?

What is artificial intelligence?

chat marketing: Examples, benefits and implementation tips

Is a chatbot The right one for my company?

Potentials & limits: What can a chatbot? What can't a chatbot do?

communication process: Key components for successful interactions

Customer acquisition —successfully acquire new customers

Chatbots in the customer analysis

Customer Complaints: The 5 best methods for dealing with complaints

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Promoting customer loyalty - 8 measures and the role of the chatbot

Why customer management Is critical to success

customer orientation — Definition, examples & tips

This is how an AI chatbot increases customer satisfaction

How to measure customer satisfaction and increase it

What makes good customer service off? The 10 most important tips

5 advantages of chatbots in customer service

Customer Support: Definition, tips and differentiation from customer service

Customer Support: 7 tips, meaning & goals

What is a digital assistant?

Chatbots in ecommerce

entity (definition)

The 13 best chatbots examples from practice

The future of healthcare: How chatbots That healthcare move forward

Benefits & challenges of chatbots in insurance sector

Effective knowledge management: Strategies, tools, and tips

Knowledge base: The backbone of modern companies

What is a language model?

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Chatbots in marketing: All information and benefits

Find the right name for your Chatbot

pipeline (definition)

Model (definition)

The 5 most important tips for a successful chatbot

Chatbot Anbieter im Überblick

Chatbots on the webpage: Feature & benefits