Frequently asked questions
We receive a lot of questions about software moinAI, chatbots and artificial intelligence. Here you can find the right answers to frequently asked questions. If you have a question that we don't answer here, Feel free to send us a message.
01. General questions
What is moinAI?
moinAI is the AI platform for digital customer communication, which is offered as part of a SaaS service. moinAI consists of several components that can be used in combination as required:
- AI chatbot
The self-learning AI chatbot is available around the clock for your customers. The chatbot learns with every conversation and automatically suggests new questions. - Product advisor
The smart assistant from moinAI: The moinAI Product Advisor helps customers find the right product and buy it directly in a matter of seconds. He advises users around the clock in an interactive dialogue. - Live chat
The direct connection to your customers: Get in touch with your website visitors in person. Because when it comes to emotional or very complex issues, human support is usually the means of choice. - Hub
Whether it's an AI chatbot, product advisor or live chat: In the hub, you always have an overview of all important key figures on usage intensity, artificial intelligence and automation. There you will also find an overview of questions from all users, sorted by relevance and frequency. - Widget
The chat widget developed by us enables interactive dialogs through quick replies, buttons and the ability to integrate other elements. The widget has been developed for optimal UX in chat and can be used for all three elements (chatbot, product advisor, live chat).
Who is behind moinAI?
The developer or company behind moinAI is knowhere GmbH. Knowhere has existed since 2015 and specializes in the development of AI chatbots. In keeping with the name, the headquarters are in Hamburg, in the beautiful Karolinenviertel. More about Knowhere Find out here.
What would moinAI's AI chatbot look like on my website?
To see how moinAI would work and look on your website, you can create a first AI chatbot prototype in 3 steps. On request, our chatbot experts will be happy to prepare an individual product demo for you within a few days — all 100% free of charge and without obligation, of course. interest? Then click here.
Why does my customer communication benefit from moinAI?
Because with moinAI, your customer inquiries can be answered and processed faster, more efficiently and therefore better. With our moinAI AI chatbot solution, we have already helped over 100 companies from various industries achieve successful, automated customer communication.
Both in Marketing & Sales as well as in customer service moinAI is ideal for use. The resulting benefits can be seen below:
Both in Marketing & Sales as well as in customer service moinAI is ideal for use. The resulting benefits can be seen below:
Marketing & Sales
- Optimizing the customer journey
- Answering questions about products & services at any time
- Qualify more leads — directly in the chat and fully automated
- Inspiration for potential customers and help them find the right product
- Converting website visitors into paying customers
- Increasing the conversion rate
customer service
- Maximum availability and 24/7 service
- Answering questions about products & services at any time
- Saving support costs
- Reducing the workload of the customer service team
- Increasing customer satisfaction
- Insight into interesting customer insights
- Guaranteed reliability even during peak phases
How does moinAI differ from other chatbot solutions?
There are now many chatbots and chatbot providers. So what makes moinAI different from other providers and their products?
moinAI is based on artificial intelligence (AI) and 'natural language processing' (NLP)
Good to know: AI is important for a chatbot because it does not remain rule-based and therefore inflexible, but becomes smarter with every question and learns independently. The chatbot's independent learning means that little effort is required on the part of the company. The AI makes the chatbot a “no-brainer” that improves continuously and without much effort.
moinAI provides a powerful AI model for this. Through the combination of general and specific language models as well as individual training moinAI offers tailor-made solutions for customer communication, high accuracy, continuous learning and ultimately optimised customer communication. Learn more about the moinAI AI model.
In addition to the powerful AI model, two other features characterise moinAI: Dreaming & Reassuring. On the one hand, these AI features make it possible for the AI chatbot to always be able to understand the language securely — without having to manually train the AI. On the other hand, the AI independently expands the topics it has already learned through dreaming.
moinAI provides a powerful AI model for this. Through the combination of general and specific language models as well as individual training moinAI offers tailor-made solutions for customer communication, high accuracy, continuous learning and ultimately optimised customer communication. Learn more about the moinAI AI model.
In addition to the powerful AI model, two other features characterise moinAI: Dreaming & Reassuring. On the one hand, these AI features make it possible for the AI chatbot to always be able to understand the language securely — without having to manually train the AI. On the other hand, the AI independently expands the topics it has already learned through dreaming.
- moinAI understands complex issues through Reassuring (intelligent queries in case of uncertainty).
- moinAI is constantly learning Dreaming (Suggestions for new topics).
More information about the features mentioned is available at “Technology issues”.
Conclusion: moiNAI for minimal effort and maximum performance thanks to AI
moinAI truly understands your clients' concerns — without you having to worry about training the AI. In doing so, moinAI is learning on its own, so that more and more customer inquiries are automated.
02. Questions about technology
What is artificial intelligence (AI)?
Artificial intelligence is a system that can independently predict and thus make decisions using mathematical formulas, algorithms and large amounts of data. Programs with high computing power are able to recognize similarities and overlaps in large amounts of data and generate models from them. AI systems are already integrated into our everyday lives and are intended to solve problems there using intelligent methods. However, there is not much more to say about the topic and the definition. More information is available in this interesting lexicon article: What is artificial intelligence.
What is a topic with the AI chatbot?
For the chatbot, a topic is reflected in the so-called question intentions of users. For example, there may be the topic “Forgotten password”. When trained like this, the chatbot has mastered this topic and can therefore answer various variants of questions about it. Sample questions on this topic could include:
“I've forgotten my password, what should I do?”
“Lost login details, can you help me?”
“I can't think of a password!”
“Somehow I've forgotten my login details and I don't want to remember them anymore. How can I log in now?”
The chatbot would understand all these questions, assign them to the topic of “forgotten password” and answer them accordingly. How many topics a chatbot should master depends on the use case and company. We recommend starting with a fixed set of themes and then expanding piece by piece after the live session. In terms of expanding topics, AI also provides support through its independent topic suggestions, called Dreaming. More about Dreaming You can find out in this blog article.
“I've forgotten my password, what should I do?”
“Lost login details, can you help me?”
“I can't think of a password!”
“Somehow I've forgotten my login details and I don't want to remember them anymore. How can I log in now?”
The chatbot would understand all these questions, assign them to the topic of “forgotten password” and answer them accordingly. How many topics a chatbot should master depends on the use case and company. We recommend starting with a fixed set of themes and then expanding piece by piece after the live session. In terms of expanding topics, AI also provides support through its independent topic suggestions, called Dreaming. More about Dreaming You can find out in this blog article.
Can I connect my own CRM?
Yes MoiNAI offers interfaces for connecting CRM systems, such as Hubspot or Salesforce. Here is an overview of Standard integrations.
What does self-learning in terms of artificial intelligence?
This means that the AI chatbot is set up once by the MOINAI team and taught with knowledge, but no further human intervention is required afterwards. After going live, the chatbot's AI learns by itself. This is done using two mechanisms:
- Dreaming: Suggestions for new topics based on AI recommendations
If similar questions arise again and again that the AI is not aware of, it still suggests a new topic, as this topic is obviously relevant. In this way, the AI chatbot is constantly opening up new topics step by step and at the same time adapts to the wishes and needs of users and their topics. - Reassuring: Intelligent queries in case of uncertainty
If the AI is not entirely sure which topic is meant by the question, it asks the user a question — if the user answers in the affirmative, this returns as a positive signal and sharpens the topic area. This means that the AI learns with every request.
03. Chatbot questions
Do I have to train the chatbot myself?
No The chatbot does not have to be trained by yourself at any time. moinAI is self-learning, which means that the AI develops and learns independently — without human intervention. The only time when moinAI is trained by people is before going live. There, the chatbot is powered by our AI team trains so that he receives basic knowledge with which he continues to learn independently after the go-live. You can find out how this works at “What does' self-learning 'mean in terms of artificial intelligence?”.
How fast can the chatbot be online?
Relatively fast. Integrating a chatbot is not a lengthy project that takes many months or even years. Of course, going live depends on various variables — but it can be said in general that the moinAI AI chatbot can go live within a few weeks. Our agile project plan includes the following steps:
- Collection of top topics
Which topics does the chatbot initially have to master, and what are the most important questions that need to be answered? For example, this can be done in 3 easy steps with our “Chatbot creation tool” be made. - Onboarding webinar
At this point, there is all important information that must be clarified before going live. For example, the selection of playback channels and selection of the chatbot persona. Our customer success managers provide advice, assistance and expertise. - Arrangement of answers
There are many options: Chatbot answers can be created manually or generated automatically. The spectrum ranges from completely manual to fully automated: Each answer can be entered by yourself, or the Kompanion — a digital assistant who helps with text creation and suggests response concepts — provides support. Alternatively, GenAI generates responses based on specified sources. Either way: All answers are in the MoiNAI Hub, which offers easy editing, clear statistics and an ideal UX — perfect for cross-team collaboration. - web integration
The integration of the MOINAI widget on your own website. No technical know-how is required for this, as the widget can also be integrated with Google Tag Manager, for example. In MoiNai Help Center You will find all important information about this.
How much does a chatbot cost?
That depends on the use case and the desired scope. The requirements of companies for an AI chatbot are very different, which is why the price also varies. Some companies need multilingualism and playback on different channels (website, messenger, WhatsApp), while other companies only choose one language and one channel. Basically, the price for MoiNai starts at 850 euros (per month). If you want to know how much a chatbot would cost for your use case, feel free to ask Here are the costs for a chatbot without obligation to.
What is a chatbot?
A chatbot is a digital assistant that allows you to communicate through text or voice input. The term chatbot is composed of “chat” and “bot,” which in German could be as much as an “entertaining robot.” But not all chatbots are the same. The MoinAI chatbot, for example, is characterized by the fact that it is supported by AI and NLP and can therefore understand even complex queries and learn new things independently at the same time. If you want to know more about the subject If you want to know, you can find further information on our “What is a chatbot” page on top of that.
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