Automated intelligence that truly delivers value
Boost efficiency and customer satisfaction with AI Agents from moinAI. Our specialized AI assistants automate processes, respond to inquiries with precision, and relieve your team—24/7 and seamlessly integrated into your existing systems.
Why choose moinAI AI Agents?
Controlled & precise
moinAI AI Agents can be precisely instructed. Custom directives ensure targeted communication tailored to your specific use case.
Scalable & reliable
No matter how many inquiries come in—our AI Agents are available around the clock to resolve issues efficiently and with complete case resolution.
Personalised & context-aware
Thanks to context, conversation history, and connected databases, the AI Agents deliver the best answers or services to your customers.
Integrable & compatible
Existing knowledge bases, CRMs, and other systems can be seamlessly connected and integrated into your processes.
Cost-effective & economical
Automation streamlines processes, reduces error rates, and lowers costs—an investment that quickly pays off.
Flexible & tailored
Choose the right model, such as GPT-4o or GPT-4o mini, and combine multiple AI Agents for specialized tasks.
How it works
moinAI AI Agents process inquiries intelligently and efficiently. Using context and conversation history, they determine whether to provide editorial content such as topics and forms, or generate precise answers from a knowledge base.
Data extraction tools
For example, when a customer asks “Where is my delivery?”, the relevant information can be automatically retrieved from providers like DHL.
Webhooks for external processes
This allows the AI Agent to capture data when a quote is requested and forward it directly to the appropriate CRM tool.
Custom instructions
Especially useful when a specific tone of voice is required or when your company prefers to use selected terms and phrases.
Fast, accurate, and personalised responses for your customers.
AI Agents in action
AI Agents are more than just simple chatbots—they handle specialized tasks, make informed decisions, and provide targeted support where it matters most. Whether in customer service, sales, or marketing, they deliver efficiency without compromise.
A customer has a question about her order. Instead of waiting on hold for minutes, she receives a precise response from the AI Agent within seconds—24/7 and in her preferred language.
Your sales team receives inquiries every day—but not all of them are ready to buy. AI Agents identify potential buyers, ask targeted follow-up questions, and forward qualified leads directly to your sales team.
A potential customer wants to book a meeting. The AI Agent identifies available time slots, suggests suitable options, and schedules the meeting directly in the calendar—automatically and without the email back-and-forth.
A customer wants to exchange a product or adjust a contract? No problem! The AI Agent guides her through the process step by step and handles the change directly.
Instead of digging through documentation, customers and employees receive the right answer instantly—powered by integrated knowledge bases and up-to-date company policies.
From vacation requests to IT support tickets—AI Agents automate internal processes and ease the workload, allowing your teams to focus on what really matters.
Here’s why our customers are convinced
AI Agents under the spotlight: Answers to your most important questions
AI Agents are powerful—but are they the right solution for your business? Here’s where you’ll find out how reliable, secure, and flexible they truly are—and why they don’t replace customer service, but enhance it.
Are AI Agents reliable enough to interact with my customers?
Yes. AI Agents are specifically designed to deliver accurate, context-aware responses. They follow clear instructions, rely on verified data sources, and continuously learn from interactions—ensuring your customers always receive the right information.
Will AI Agents replace my human customer service team?
No. AI Agents complement your customer service by taking over routine tasks and efficiently pre-qualifying inquiries. For complex or sensitive matters, they seamlessly route customers to the right team member. The result? A relieved support team that can focus on valuable, business-driving conversations.
How secure are AI Agents when handling sensitive customer data?
moinAI AI Agents are GDPR-compliant and operate exclusively with the data sources you define. Businesses retain full control over their data and can flexibly manage access rights, ensuring that only selected employees have access. Good to know: According to the EU AI Act, moinAI’s AI technology is subject to a transparency requirement when generative AI is used – and of course, we fully comply with this.
Are AI Agents difficult to integrate into existing systems?
No. moinAI AI Agents can be seamlessly integrated with existing systems such as CRMs, helpdesks, and knowledge bases. Thanks to standardised interfaces (APIs) and a user-friendly setup, they are ready to use in no time – without complex IT processes. moinAI offers a wide range of integrations, including Salesforce, HubSpot, Zendesk, and more.
How do AI agents respond to individual customer needs?
The new generation of AI makes the difference: AI agents analyze context, previous interactions, and specific requests to tailor their responses precisely. Leveraging modern technologies such as Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG), they deliver not just generic answers, but truly personalized solutions.
While earlier AI chatbots often failed due to rigid rules, AI agents are flexible, adaptive, and context-aware. They handle inquiries dynamically, intelligently, and with high precision—creating a customer experience that feels far from automated standard communication.
Ready to bring an AI Agent into your team?
Discover the full AI potential of your website! Simply enter your URL and see which processes can be automated – quickly, efficiently, and at no cost.
