moinAI and data protection

Data protection and privacy have always been a top priority for us. The careful and appropriate handling of sensitive data has been part of our corporate philosophy since our foundation.

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Your data is in good hands

To be able to operate in Germany at all, we had to comply with the strict legal requirements placed on companies here.

This is another reason why the European General Data Protection Regulation (GDPR) was not a challenge for us. Thanks to many years of experience and reliable knowledge in the field of data protection, we know what is important when using AI chatbots in compliance with the GDPR.

The GDPR compliant chatbot

Thanks to many years of experience and reliable knowledge in the area of data protection, we know what is important when using AI chatbots in accordance with the GDPR.

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Storing data
The company that uses the chatbot always has the authority to delete data. It is also possible to automatically delete data after a defined period of time.
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Privacy notice
Offering customers maximum transparency is of course possible with moinAI. For example, a data protection notice can be displayed before the conversation begins, which must be accepted before the conversation even starts.
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Information obligation & right to delete
Manual deletions, such as those requested by a chatbot user, are always possible. This allows you to grant users the "right to be forgotten" at any time.
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Order processing
moinAI offers a data processing agreement (DPA), the content of which is specified by data protection law in article 28 of the GDPR. Would you like to review our DPA? Feel free to send us an email.
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Secure encryption

All data and communication content are stored in encrypted form. This also applies to data transmission which only takes place via SSL encryption.

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Made in Germany – hosted in Germany

Our team and headquarters are in Germany. The same applies to our servers and the data stored there: Everything is hosted in Germany. Access by third parties is not possible thanks to secure encryption.

“Data protection and GDPR compliance are very important to us — and even more: they are a fundamental part of our software and not an afterthought. I am proud that moinAI has a secure server setup including comprehensive data protection features.”

Florian Nommensen
Co-founder & CTO, moinAI
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Role-based access

You have the option of giving your operators or teams individual access options. This allows you to optimally control access rights to sensitive customer data. Every access is registered and logged so that every action can be traced.  This role management simplifies data protection in two directions: Internally, it is clearly regulated who has access or, for example, only limited access and for external users it can be explicitly communicated which team has which type of access.

Two-factor authentication

Logging into the moinAI hub, for example to edit content, can be done using so-called 'two-factor authentication'. In the case of moinAI, the two factors refer to the login data (username and password) that users have to enter when logging into the hub. Secondly, it refers to an email or text message including a code that is automatically sent to the respective employee after they attempt to log in. The corresponding code must be entered for a successful login. This provides double security against unauthorized access to the hub.

IP allowlist

An allowlist, formerly known as a whitelist, is a list of, for example, IP addresses or domains that are expressly permitted access to a particular service. An allowlist is the opposite of a blocklist, which is intended to block or restrict access. The idea behind an allowlist is quite simple: everything that is not on the allowlist is not allowed.

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