How does the AI from moinAI work?

A publicly available “state of the art” language model, which is used for general language comprehension. It is trained on the basis of billions of texts and has the following features:

• Multilingualism
• Based on a large language model (LLM)
• Very robust text comprehension, so that inquiries with dialect, spelling or grammatical errors are understood
• Self-hosted by our EU hosting partners

The moinAI language model is based on training data that we have generated in all relevant DACH industries over the last 8 years. It is specifically optimised for customer communication, i.e.: The core competence is to assign customer inquiries to the right topics.

How does this differ from other AI systems?

• Special industry knowledge based on real use cases
• Fine-tuned, which means it is a tailored language model based on experience and selected and self-created training data from the last 8 years.
• It enables a quick chatbot setup through topic suggestions that exist before the system requires real user requests. Try it out right away.

Almost every company receives specific questions that no one else receives — even within the same sector. These questions should also be answered competently by the chatbot. That is what the customer-specific language model is for, which is designed entirely to meet the requirements of your company.

What does this language model bring?

• moinAI trains individually for each customer.
• It learns independently based on customer dialogues and intelligent inquiries.
• It adapts automatically and “step by step” to the needs of your users.