Attract and qualify more customers Automation with an AI chatbot

Keep the quality of customer service high, offer first-class service — at very favourable conditions. An intelligent chatbot automatically answers incoming customer inquiries 24/7, develops independently and guarantees scalable real-time support.

Answers customer inquiries 24/7
Personalizes the user experience on your website
Generates customer insights
Makes it easier to navigate the website

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+10.000.000 successful conversations at +100 companies

24/7 availability

With “around the clock” availability, your customers can always reach you and get answers to their questions at any time in a matter of seconds.

Relief in customer support

Recurring inquiries take time and burden customer service. Simply let the moinAI chatbot answer repetitive questions.

Optimized navigation

Products in need of explanation, complex website? A chatbot navigates visitors and quickly guides them to the desired destination.

This is how moinAI helps

Intelligent automation thanks to AI

A screenshot of the moin.ai example dialog with code examples.

An example dialog with the moin.ai chatbot

Customer Testimonials

“Thanks to moinAI's chatbot, we were able to convert 38% of all bot users to a qualified lead.”

Alexander Dick

Digital Business Development Manager

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+38%

the user is converted into qualified leads.

+72%

Requests are answered automatically.

50%

degree of automation.

“The intelligent chatbot solution from moinAI enables us to automate online customer communication related to Geberit AquaClean in chat, which makes our customers more satisfied and our online support more efficient.”

Dipl. Phys. Thomas Brückle

MBA Head of Marketing, Geberit Vertriebs GmbH

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25%

Reduce support requests

24,000+

Interactions per year

47% +

Automate all messages

“The moinAI chatbot solution enables us to automatically answer and intelligently pre-qualify a majority of customer inquiries.”

Anna-Soraya Hein

digital marketing

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+58%

Automate all messages.

<1 min

Average response time.

24/7

24/7 availability.

“With moinAI, we were able to optimize the customer experience on the TEAG website. The software is very intuitive for employees as well as for customers. The CSM team works extremely quickly and courteously. That's what you want to work with!”

Hendrik Kupfer

Customer Experience Manager

14 days

from project start to live.

30 FAQs

The chatbot can answer directly.

68%

degree of automation.

“The great strength of moinAI lies in the “natural understanding” of customer questions — within a short period of time, we were able to automatically answer 60% of all queries in the chatbot. Thanks to the rapid development of the solution, this provider is still at the cutting edge of the latest technical developments for many years.”

Eva Kubitz

Organizational Development Officer

60%

degree of automation

Publishing portals use the AI chatbot

79%

positive reviews of chatbot answers

Always keep an eye on all figures

All values and KPIs can always be found in the moinAI Hub. This allows you to track performance and results at any time and make successes not only visible but also measurable.
The view of conversations that took place provides all the information you need: the exact time, the page on which the conversation took place and, of course, the individual content of the messages.

Erklärung der Dreaming Funktion anhand Customer Insights im Browser

Find out what the target group really wants

Learn directly from your customers and users. Because customer needs can only be met if you know about them at all. In the moinAI Hub, you can view all conversations and generate interesting insights about chatbot users.

Freely configurable, flexible and compatible

Design the moinAI widget in line with your corporate identity. Regardless of whether it's coloring, avatar or wording: Everything is freely configurable. By the way, compatibility is just as flexible. The moinAI widget can be optimally displayed in any browser and on any device.

Why moinAI

moinAI differs from traditional providers on many levels. Our customers receive the complete package — complex AI technology that is easy to handle.

Traditional providers

Training & care tie up resources

Other providers simply provide their software & do not implement it themselves. As a result, IT resources are often required.

Chatbot only understands keywords

Poorly trained chatbots only understand certain keywords instead of question intentions.

Chatbot won't learn without AI

The chatbot is set up once, doesn't learn and stagnates at its level.

Additional expenses for employees

The AI training process must be initiated, controlled and corrected by employees themselves on an ongoing basis.

moinAI

“Ready to go” solution

moinAI offers a “finished” chatbot, i.e. a solution that requires no programming knowledge and does not have to be built by yourself.

Understands even complex questions

Thanks to the moinAI NLP system, the chatbot can also understand and answer complex questions.

Continuous self-learning through AI

The chatbot learns with every conversation and gradually automates more customer inquiries.

Holistic training & full service

Training data is continuously generated, selected and optimized by moinAI experts. There is also a clear contact person culture.

Existing & custom integrations

moinAI can be easily integrated into your existing and future tools.

See all integrations

Happier customers through faster answers.

Überzeugen Sie sich selbst und erstellen Sie Ihren eigenen Chatbot. Kostenlos und unverbindlich.

Chatbot erstellen

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