Generate scalable and automated customer insights
The moinAI chatbot automates the answering of incoming customer inquiries and at the same time collects valuable customer insights for your company. So you can better understand and predict customer behavior.
Generate customer insights in a scalable and efficient way
Chatbots are often criticized for having little understanding apart from trained knowledge and are unable to work on or even reflect on unknown topics. This is different with moinAI.
Generate customer insights through dreaming
The Dreaming AI feature allows you to find out what motivates and interests your users — apart from the topics and questions that are already known and expected. The AI mechanisms running in the background are very complex to make the result all the easier for your company. The automatically created dreaming suggestions from the AI give you a detailed insight into the topics and questions that concern your users.
Get customer insights from conversations
The moinAI chatbot is available to your customers 24/7. Of course, a large number of conversations therefore accumulate, which can be viewed and evaluated in the MoiNAI Hub. Benefit from this available information and data and find out what questions and concerns your website visitors have when talking to the chatbot.
The view of conversations that took place provides all the information you need: the exact time, the page on which the conversation took place and, of course, the individual content of the messages.
That's how it works
The AI mechanisms involved in dreaming are highly complex. However, it is very easy for you to use.
1. Trained topics
The chatbot's AI is trained on a set of topics and can answer questions on just these topics.
2. Misunderstood request
The chatbot receives a question about a topic that is not yet known. The question cannot therefore be answered.
3. Reflection
The AI registers that although it does not know this topic and cannot answer it, it could be relevant for users.
4. Clustering
If an unknown topic appears again and again, the AI clusters the said queries
5. Topic suggestions
These topics are then suggested to the company or the chatbot owner.
6. Topic extension
In this way, the AI automatically and independently expands the topics that the chatbot addresses and at the same time tells companies more about it.
