The chatbot platform for marketing, customer service and sales
Everything a modern chatbot platform needs.
The moinAI top features: Self-learning 🌟
Save time and effort - moinAI learns independently, without human intervention.
Dreaming: Automatically discover what really interests your users
Based on conversations, the artificial intelligence recognizes what users are additionally interested in and which topics should be added to the chatbot in order to further improve the customer experience.
- get to know the target group & website visitors in the best possible way,
- explore new topics step by step,
- adapt to the wishes and needs of users.
Reassuring: The exact answer, even with vague questions
The chatbot's AI makes sense of everything. The AI not only understands vague questions, but also learns directly from them by asking intelligent follow-up questions. This happens independently and requires no human intervention.
- learns from conversations,
- independently gains a better understanding of the language,
- guarantees scalable self-learning.
Technical features for smooth implementation 💻
moinAI takes care of compatibility, interfaces, webhooks and AI optimization.
Compatibility: Flexibility through device-independent playout
The moin widget offers maximum compatibility and is therefore optimally displayed in every browser and on every end device.
NLP model: moinAI grows with your needs and requirements
The special thing about the moinAI NLP model is that it is our own system. moinAI does not rely on systems from Google or IBM, which can be used for all types of assistants.
Programmable interface
The chat widget offers a Javascript API that can be used, for example, to open the chat widget or to send a message from another location.
Constant AI optimization
The AI model is self-learning and continues to evolve without human intervention. However, manual adjustments can be made if necessary, such as through the AI training tool.
Smooth chatbot migration
Switching from another provider to moinAI's AI chatbot solution is possible without starting from scratch or investing additional resources in the migration process.
Creating an ideal user experience 😊
Inspire users in chat with moinAI and always find the right approach
Human Takeover: The transition from chatbot to human support
The chatbot can transfer conversations to a human employee at any time. This works easily via interfaces to Live-Chat-Tools like Userlike or Zendesk. In addition to handing over to a live chat agent, a handover via email is also possible.
Page-based greeting: Addressing users in a contextually appropriate way
The chatbot teaser can be defined individually for each page. This ensures that users are addressed in exactly the right context. On the FAQ page, for example, the most popular questions can be suggested in the teaser.
Intelligent routing: Users are pre-qualified by the chatbot
Pre-qualification is particularly relevant in terms of new customer acquisition and lead generation. The chatbot can automatically pre-qualify users by asking questions. At the appropriate point, the potential customer is passed on to the sales team.
Channel-specific contexts: Always find the right approach
The chatbot can be used across multiple channels for example, simultaneously on the website and in Facebook Messenger. This flexibility allows for a different tone, language, or style of communication to be tailored depending on the platform.
Measure CSAT score: Find out if users like the conversation
At the end of each conversation, the chatbot asks the user about their satisfaction using a feedback question. Customer satisfaction is then evaluated in the hub and can be viewed in the analysis area.
Track the performance of the chatbot 📊
Numerous analysis options and evaluations that can be viewed in the moinAI hub
Statistics: Making success measurable and visible
What topics are most frequently communicated about? How high is the level of automation? Have chat conversions increased in the last month? You can find answers to all of these questions – and more – in the chatbot’s analysis section.
Conversations: Get insights in detail
All conversations handled by the chatbot are fully accessible. In the detailed view, you can see what questions users are asking, how they express themselves, and how they respond to the chatbot’s answers.
User feedback: Are the conversations satisfactory?
In the hub, it is broken down which chatbot responses satisfied users—and which didn’t. In the additional detailed view, you can then identify what might have gone wrong or why certain conversations went particularly well.
Real-time insights: Always stay up-to-date
Within the real-time insights in the moinAI hub, you can see at any time how popular which topic is or which topic is requested when and how often. These live insights are updated every second.
Segmentation: Filter conversations according to criteria
Keep an overview - even with thousands of conversations. The filter options and segments make it possible. Do you only want to see conversations with a poor rating? Only conversations on a specific topic? Requests that have not been understood? Segmentation makes it possible.
Integrate the chatbot easily 🔄
Thanks to APIs and webhooks, any tool and any system can be connected
Live chat, CRM, social media: Chat with your target group everywhere
moinAI can be integrated into your existing technology landscape to optimize the UX, automate further processes and better serve new and existing customer contacts.
- Zendesk
- Userlike
- Facebook Messenger
- Zapier
- Zoho
- SAP
- Salesforce
- Hubspot
Omni-channel function: Always offer context-appropriate communication
moinAI can be used across all channels. Channels can be, for example, the German-language website and the Facebook account. If desired, subdomains can also be understood as a separate channel.
Conversational Design: Inspire with the Chatbot 💬
Meet the company's 'tone of voice' in the chat and communicate in line with the brand
Interactive dialogs: Consider contexts and process data
There is a conversation context that can be taken into account, e.g. to greet a user again if he or she has not interacted with the chatbot for more than 24 hours. The chatbot can also query, validate and save data and pass it on to external systems.
Website teasers: Increase engagement and invite users into the conversation
The content, the buttons, the avatar and the color of the teaser are freely configurable and therefore perfectly suited to the desired purpose and CI-compliant. The teaser highlights the availability of the chatbot and makes it easier to start a conversation.
Media content: Making conversations colorful and appealing
moinAI offers both simple text elements and multimedia elements. The combination of text and interactive elements improves and simplifies usability while keeping users engaged for longer.
- Videos
- Images
- GIFs
- Slides / Maps menu
- Emojis
- Quick Replies (“Yes/No buttons”)
- Freely configurable buttons
Simple content management: React quickly and easily
Topics and chatbot responses can be edited in the editor from any device. Edit existing texts or create new ones as quickly and easily as possible. This can be done individually or collaboratively in a team.
Testing: Try out all changes using the preview tool
Every change made in the chatbot's backend can of course be tested before going live. There is a preview tool for this, which offers the possibility to test every change directly in the chat - without it being live on the website.
Security: On the safe side with moinAI 🔒
The careful handling of sensitive data is an integral part of our corporate philosophy
Role management
You have the option of giving your operators and teams individual access options for the moinAI hub:
- Control and restrict access rights to sensitive customer data
- Every access is registered and logged
- Every action can be tracked
Two-factor authentication
Logging into the moinAI hub, for example to edit content or view analytics, can be done using two-factor authentication. This offers double security against unauthorized access to the hub.
Anonymized data processing
moinAI can collect all data anonymously. However, if personal data is required, this is requested in advance and the chatbot user can provide their consent and the corresponding data.
IP-Allowlist
moinAI offers an allowlist that gives you the option of explicitly allowing access to certain IP addresses or domains. The idea behind an allowlist is simple: everything that is not on the allowlist is not allowed - so it does not receive access.
Customization: Make the chatbot CI compliant 🎨
Benefit from the interaction of a unique chat widget and matching texts
Widget design
Of course, the chat widget should stand out but not because it has a completely different and inappropriate color scheme. The widget editor makes it possible to perfectly match the widget to your CI and branding, so that brand conformity is guaranteed.
Wording
You have editorial control over the chatbot. You can formulate the chatbot texts in your own words and thus guarantee that moinAI not only fits your company in terms of design, but also in terms of language.
Chatbot avatar
The image in the chat widget can be freely selected, allowing, for example, the display of a mascot. If a mascot is not available, we recommend an avatar. This avatar can be created and fully customized in the moinAI Avatar Editor, with options for designing items like a T-shirt and cap.
Happier customers through faster answers.
See for yourself and create your own chatbot. Free of charge and non-binding.
