Chatbot changes can be tested before publication in the integrated preview tool - without affecting live operations.

Supervisors can actively assign chats to individual agents and thus steer the team in a targeted manner.

The moinAI widget meets the requirements of the Accessibility Enhancement Act (BFSG) and thus supports barrier-free digital service operations.

Notifies agents immediately of new chats for quick response.

Colors, position and other design elements of the chat widget can be flexibly adapted to the existing corporate design.

Regular webinars present and explain new features - directly from the product or customer success team.

Shows agents their bot assignments and thus supports work in multi-bot setups.

moinAI can be used across channels. Channels can be, for example, the German-language website and an app. Subdomains are also understood as separate channels if desired.

The follow-up question logic analyzes the context in advance to avoid unnecessary follow-up questions and improve user guidance.

Automatically translates incoming and outgoing messages for global support in 98 languages.

With the response template editor in the Knowledge Base, you can create custom templates such as info cards or interactive buttons, which are dynamically populated with content in GenAI responses.

Chats can be tagged to facilitate evaluation and categorization.

moinAI can be implemented and used productively within a few weeks.

AI agents incorporate the current time into their responses, ensuring context-relevant communication, e.g. through adapted greetings or time-dependent information.

Limits the number of simultaneous chats per agent to avoid overload and ensure quality.

Automatically trigger topic-specific follow-up actions - such as displaying a suitable topic or form - ensuring seamless transitions and higher conversions.

Answers can be output in simple language if required - for better comprehensibility and greater accessibility.

Enables independent selection of the underlying Large Language Model, e.g. GPT-4o mini, GPT-4o, GPT-o1, Mistral Large, Gemini 2.0 Flash, Claude 3.5 Sonnet or DeepSeek-R1. Models can be configured per bot or project to optimally balance costs, performance and compliance.

The chatbot can access current information from stored websites and incorporate it into its responses.

The technical documentation provides comprehensive information on integrating moinAI and facilitates the work of developers.

Enables login via an existing Google account. Reduces the effort for password management and simplifies user management through central authentication.

For websites integrated as sources, you can specify the interval (7/14/30 days) in which changes should be searched for.

An active conversation context is saved and restored - even during longer breaks. The chatbot can store, validate and pass on information to external systems.

Provides a REST API to keep connected resources automatically synchronized.

Standardized responses can be quickly inserted and edited via shortcuts and templates.

Depending on the channel - e.g. website or app - language, approach and tonality can be individually adapted.

Content, design and functions of the teaser can be freely configured, including text, buttons, avatar and colors - matching the intended use and CI. The teaser clarifies the availability of the chatbot and facilitates entry into a conversation.

The chatbot's greeting teaser can be adapted according to the page to address users in a context-specific way.

The chat widget can be controlled via a JavaScript API. This allows external events such as opening the widget or sending a message to be triggered.

Enables the structuring of responsibilities through assignment of roles and groups.

The moinAI community provides access to product updates, tips and best practices curated by the moinAI team. Exchange among users is also possible.

The help center provides 24/7 access to answers to frequently asked questions - for quick help even outside support hours.

An AI assistant within the hub that automatically generates response suggestions for the chatbot. Supports content creation and reduces editorial effort.

Enables viewing of completed live chats for follow-up, quality assurance or training.

moinAI can collect all data anonymously. If personal information is required, consent is obtained from the users.

When no live agent is available, the chatbot takes over the conversation.

Individual onboarding supports a successful project start. This accelerates implementation and enables rapid benefit.

Enables individual configuration of privacy-relevant requirements - e.g. for notices, consents and storage rules.

The expert team continuously analyzes chatbot performance and provides targeted recommendations for further optimization.

Each company is supported by a dedicated contact person in the customer success team - for continuous support and individual assistance.

Enables the visual design of an individual chatbot avatar. Colors, shapes and logos can be customized to align the design with brand identity.

The output time of individual messages can be controlled specifically to improve reading flow and promote user engagement.

Enables the connection of various formats - including PDFs, DOCs, links and question-answer pairs - as knowledge sources for the knowledge base.

Access rights to the moinAI Hub can be controlled individually for each team or user. Access to sensitive data is logged and can be traced at any time.

The integrated OAuth interface enables direct connection to common CRM systems like HubSpot. Form contents are automatically assigned to the respective contact records and are centrally available to sales and service.

The AI recognizes based on conversations which topics might be additionally relevant. New topic suggestions are created automatically and gradually expand the knowledge scope of the chatbot.

Forms can be individually configured and integrated into the chatbot flow. Captured data can be forwarded to internal systems like HubSpot or used for handovers to live chat. This facilitates data collection and lead generation.

Show in real time which topics are requested how often. The data is constantly updated and enables early detection of trends or recurring concerns.

Enables evaluation of all chat histories. In the detail view, questions, formulations and user reactions can be traced to identify optimization potential.

Access to the hub can be additionally secured by two-factor authentication - for increased protection against unauthorized access.

The moin widget offers maximum compatibility and is optimally displayed in every browser and on every device.

The underlying language model continuously improves through independent learning. Additionally, it can be manually trained and optimized - for example with the AI training tool in the hub.

Closes the live chat and automatically hands the conversation back to the chatbot.

External LLMs such as Claude can be used to fill the knowledge base with additional knowledge.

The chat widget offers a JavaScript API for integration into existing web applications. Messages can be pre-transmitted or the widget can be opened specifically. Further details can be found in the technical documentation.

Enables the upload of multiple files directly in the chat for better processing.

Standardized text modules can be triggered via shortcuts directly in the input field.

Texts can be customized so that the chatbot matches your brand identity both linguistically and visually. You have full editorial control over all chatbot content.

Enables targeted assignment of resources to specific AI agents for clearly defined knowledge areas.

Central overview of all relevant performance indicators. Shows conversation volume, automation level, CSAT scores and conversion rates in real time. The best basis for data-driven optimizations.

Analyzes stored sources in the knowledge base to ensure that answers are based on solid information.

The AI generates a summary for each conversation, including sentiment analysis, topic tags, and key content. It also allows you to instantly see whether an issue has been resolved or not.

Conversations can be handed over to human colleagues at any time - via live chat (e.g. Zendesk, Userlike) or alternatively by email. The handover takes place automatically and seamlessly in the ongoing dialogue.

Combines RAG technology with generative AI and uses verified content for precise, context-related answers.

The moinAI widget meets the requirements of the WCAG 2.1 guidelines.

Different agents can be equipped with different roles and personas - e.g. as a friendly, advisory sales agent or a factual, reserved customer service agent.

Enable structured and GDPR-compliant collection of information directly in the chat process.

Manually maintained content that can be played out independently of generated answers. They ensure maximum content control and avoid inappropriate AI responses.

Enable company-compliant communication by storing specific compliance guidelines that the chatbot follows when generating responses.

To pre-qualify leads, the chatbot can automatically ask questions and forward potential customers to the sales team in a targeted manner.

Shows the current availability status of agents for targeted routing and efficient handovers.

Facilitate targeted analysis of large amounts of data. Conversations can be filtered and structured according to topics, ratings or misunderstood requests, for example.

Offer detailed control options for natural language processing. Configurable include the recognition logic and individual debugging steps. Developed for individual customizations and complex use cases.

Competitors can be specifically excluded so that they are neither mentioned nor recommended by the chatbot.

Topics and answers can be easily created, edited and managed in the editor - individually or together as a team.

Unclear or vague requests are classified through targeted follow-up questions. The AI learns continuously - without manual intervention or additional training.

Content that should not be openly displayed can be marked as private and remains available exclusively for internal response processes.

The analysis area shows the most important metrics at a glance. Contains data on topic distribution, automation rate and conversion development over freely selectable time periods.

Enables simultaneous handling of multiple chats, increasing efficiency and capacity.

At the end of a conversation, user satisfaction can optionally be requested. The results can be viewed and evaluated in the analysis area.

Parallel conversations are color-coded, enabling better overview in everyday work.

Context variables capture relevant information from the conversation and forward it to external systems via webhooks - in the desired format and to the right place.

Enables the setup and customization of the chatbot without programming knowledge. Content, forms and processes can be configured intuitively via drag & drop or visual editors.

With webhooks, external systems can be connected and real-time data processed directly from the chatbot. Information can be sent, retrieved or further processed - e.g. for validation or to start external processes.

Chat histories are permanently available for analysis and quality assurance.

Der Zugriff auf moinAI lässt sich gezielt auf bestimmte IP-Adressen oder Domains beschränken. Die Idee hinter einer Allowlist ist simpel: Alles, was nicht auf der Allowlist steht, ist auch nicht erlaubt – erhält also keinen Zugriff.

In addition to text elements, images, GIFs, card carousels or videos can be integrated to make the user experience more interactive.

Users can send files such as PDFs, images or videos directly in the chat to specify concerns or provide additional information.

The switch to moinAI succeeds without interruption: existing content, processes and data can be transferred seamlessly.

Ready-to-use templates are available for many industries—as a quick start guide or inspiration for your own implementation.

moinAI understands and processes 98 languages including numerous dialects. This makes the chatbot flexible for international use.

Bilder im Chat können mit Alt-Texten ausgestattet werden, sodass sie z. B. von Screenreadern erfasst und vorgelesen werden.