Live chat and website messenger
Engage directly and personally with your website visitors. Convert more leads and enhance customer service through:
- Omni-channel communication
- Easy integration
- Efficient customer routing
Centralized and efficient customer communication
A seamless experience for your customers in the chat and your staff at the help desk
Real-time communication
Communicate with your website visitors in real time and answer their questions immediately. The moinAI chat widget offers a clear and direct way to respond to your customers' inquiries quickly and easily.
Cross-channel chats in one place
Conversations that take place in WhatsApp, Facebook or other messenger services can be answered centrally in one mailbox.
Personal live support
Support your customers live and personally. Ensure a personalized experience and resolve issues directly in conversation.
Live chat the way it should be
Forms, templates, omni-channel options and smart translations — moinAI has everything you need for effective and satisfying customer communication
Design forms according to your needs
- Capture specific information in a targeted and precise manner
- Request data before a conversation and forward it to employees for preparation
- Generate information around the clock and forward it to the CRM system of your choice
Quicker answers with
ready-to-use templates
- Faster customer support through instant standard responses
- Reduces response times and optimizes the support process
- Ensures consistent and professional communication
All customer conversations in one place
- Manage chats from different channels in a single inbox
- Centralized communication for increased efficiency in customer service
- Keep track of all conversations in a single mailbox
Many languages and auto-translate
- Multilingual widget for reaching global target groups
- Automated translations for seamless communication worldwide
- Communication directly in the agents' preferred language
Chatbot + live chat = 🧡
Efficient pre-qualification through AI
The chatbot pre-filters inquiries, the live chat solves specific problems.
Easily master peak phases
The chatbot catches peakes, the live chat only has to take over when needed.
Seamless transition between bot and human
The chatbot takes care of the routine, the live chat takes on complex queries.
An overview for all conversations and channels
Centralize all requests in one hub for maximum efficiency.
Efficiency and communication
in a nutshell
Understand automatically, act efficiently — for a perfect customer experience.
Automatic translation
Use auto-translation to overcome language barriers and enable seamless communication.
Managing groups and resources
Divide agents into groups to direct your website visitors directly to the right department.
Small features, big impact
Everything you need for seamless communication
Consent to data protection
Capture data protection consents easily and directly during the chat.
Feedback and CSAT
Enable quick feedback and increase customer satisfaction.
Easy setup
Quick and easy to use - no IT knowledge required.
Information about customers
See relevant user data such as URL and language directly in the chat.
Custom chat widget
Customize the chat widget and adapt it perfectly to your branding and corporate identity.
Get more out of your tools and expand your AI chatbot with new features, workflows and automations.
Hear from our clients
“moinAI’s intelligent chatbot solution enables us to automate online customer communication around Geberit AquaClean in chat, making our customers happier and our online support more efficient.”
“Thanks to moinAI's AI chatbot, we were able to convert 38% of all bot users into a qualified lead.”
“Customers have the need to receive immediate answers to their questions. With the chatbot, even small and medium-sized companies have the opportunity to meet this expectation by automatically answering recurring inquiries.”
“A chatbot is worthwhile wherever you want to become faster and more cost-efficient - with consistently stable response rates.”
Resources
Learn more about the world of intelligent chatbots in our webinars, white papers and in the newsletter. Get exciting insights and updates.
Live chat guide from A to Z:
Real-time solutions for satisfied customers
In this guide, we take a closer look at live chat: What is live chat and what features does it offer? What live chat software providers are available and how do they differ? What are the similarities and differences between live chats and chatbots? Get all the tips and best practices on live chat in this comprehensive guide.
Chatbots in practice
Whether customer service or marketing & sales - an intelligent chatbot can be used for various use cases.
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Boost customer satisfaction with quicker responses.
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