Pricing

moinAI is the AI ​​platform for digital customer communication, that is offered as part of a SaaS service. moinAI consists of several components:

• AI Chatbot
  The self-learning AI chatbot is available to your customers around the clock. The chatbot learns with every conversation and independently suggests new questions.
• Product Advisor
  The moinAI Product Advisor helps customers find the right product in seconds and buy it directly.
• Live Chat
  Chatbot-human handover made easy. Get in direct and personal contact with your website visitors. Convert more leads and improve your customer service

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• Hub
  In the hub you have it all, you can see the performance of the chatbot, product advisor and live chat. You can always keep track of key metrics related to usage intensity, artificial intelligence, and automation. Additionally, you will find a relevance- and frequency-based overview of all questions asked by chatbot users.
• Widget
  Our custom-developed chat widget enables interactive dialogues through quick replies, buttons, and the ability to integrate additional elements. It is designed for optimal user experience in chat interactions.

The developers and company behind moinAI is knowhere GmbH. Founded in Hamburg in 2015, knowhere continues to be headquartered there, with the original founders still leading the company. Learn more about knowhere here.

To see how moinAI would function and appear on your website, we are happy to create a personalized preview for you in the form of a product demo. Our chatbot experts will prepare this demo for you within a few days, completely free of charge and without any obligation. Interested? Click here.

Because with moinAI, your customer inquiries are answered and handled more quickly, efficiently, and effectively. moinAI, has already helped over 100 companies across various industries achieve successful automated customer communication.

moinAI is ideal for use in both marketing & sales and customer service. The resulting advantages can be seen below:

Marketing & Sales

• Optimization of the customer journey
• Answering questions about products & services at any time of day
  
• Qualifying more leads – directly in the chat and fully automated
• Inspiring potential customers and assisting them in finding the right product
• Converting website visitors into paying customers
• Increasing the conversion rate
  

Customer Service

• Maximized availability and 24/7 service
• Answering questions about products and services at any time
• Reducing support costs
• Relieving the customer service team
• Increasing customer satisfaction
• Gaining valuable customer insights
• Guaranteed reliability even during peak periods

There are now many chatbots and chatbot providers. So what makes moinAI different from other providers and their products?

moinAI is based on artificial intelligence (AI) and natural language processing (NLP)

What artificial intelligence really is can be found under the question "What is artificial intelligence?". AI is crucial for a chatbot because it means the chatbot isn't rule-based and limited in flexibility but instead becomes smarter from question to question and learns independently. This self-learning ability of the chatbot means that no additional effort is required from the company. Thus, AI makes the chatbot a "self-starter," requiring no further effort for the learning process.

Both the artificial intelligence and the NLP of moinAI are "homegrown," meaning they are made in Germany and specifically tailored to the use cases of moinAI's clients.

The unique features of moinAI's AI & NLP are dreaming & reassuring. These AI features allow moinAI to continuously improve its language comprehension without manual training. Additionally, the dreaming feature enables the AI to autonomously expand on already learned topics.

• moinAI understands complex questions through reassuring (intelligent questions in cases of uncertainty).
• moinAI continuously learns through dreaming (suggestions for new topic areas).

For more information on the features mentioned, check out the "Technology FAQs".

Conclusion: moinAI for minimal effort and maximum performance thanks to NLP and AI

moinAI truly understands your customers' needs – without requiring you to train the AI. It continuously learns on its own, allowing more customer inquiries to be automated over time.