AI chatbot for fast and excellent first-level support

In this case study, find out how Fressnapf integrated an AI chatbot into customer communication within a few weeks and thus provided important support and high-quality answers in first-level support at the launch of the Fressnapf tracker.

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Chatbot goals

• Guarantee scalability
• Intercept service volumes and answer recurring questions
• Ensuring consistently high-quality answers
• Deliver quick answers
• Better product understanding through chatbot insights

Results

The Fressnapf chatbot is a true example of best practice that shows how AI-based automation via chat can be successfully implemented. With the KPIs achieved, the chatbot is one of the top 5 most successful moinAI chatbots.

In the case study, you can find out how the goals were achieved and what results were achieved in addition to an automation rate of 86% with over 4000 conversations per month.