AI chatbot for high customer satisfaction (German only)

The DZT receives a high number of recurring inquiries via various channels. 90% of inquiries do not actually fall within the competence of the DZT, but must still be answered. The reason for this is that many travelers to Germany have a false understanding of the DZT and often perceive it as a travel agency or tourist information office. On the one hand, the DZT must therefore meet the volume of inquiries as cost-effectively as possible and at the same time fulfill its actual mission: providing information about and inspiring trips to Germany.

In the case study, you will learn how an AI chatbot was able to permanently relieve the pressure on DZT by automatically answering recurring questions — and at the same time fulfilling the actual task. The chatbot answers recurring questions, at the same time inspires people to travel to Germany and seems to convince users. 75% of chatbot users rate it as positive.

Learn more about the challenges, the solution approach and the results in the case study

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