AI chatbot for more efficiency in customer service and marketing (German only)
How Chocoversum uses the AI chatbot to optimize guest service and conversion rates in equal measure, taking customer communication to the next level.
Marketing
77%
of all customer inquiries are answered automatically using a chatbot
41%
more online ticket bookings are generated
2 languages
The chatbot communicates in English and German
In this case study, using the Chocoversum best practice example, you will learn how small and medium-sized companies can also benefit from the advantages of an AI chatbot and revolutionize their digital customer communication.
Chatbot goals:
- Reducing the burden on guest services
- Guarantee of 24/7 availability
- Generating customer insights to improve the online shop
Results:
- Improving guest service through fast, automated and individual response to inquiries and 24/7 availability
- Thanks to the generated customer insights, customer suggestions are incorporated into the design of the exhibition and the online shop
- High increase in online ticket bookings and thus in the conversion rate
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Customers need immediate answers to their questions. With the chatbot, even small and medium-sized companies have the opportunity to meet these expectations by automatically answering recurring inquiries.
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