What are chatbot channels?
A channel is a playback channel in which the chatbot answers the topics it has already mastered with content suitable for the playback channel.
So can the chatbot thanks to channels, answer the topics you have learned in different locations (domains or social media channels) with different content. Each channel has its own statistics, content, settings or languages. Only the topics already learned are the same for all channels.
Why use chatbot channels?
Channels are ideal for addressing different users, target groups or customer segments in a contextual manner and therefore always in exactly the right way. This is illustrated by practical examples.
Practical examples: This is how the chatbot channels can be used
There are hardly any limits to the use of channels. You can also see this in the many ways in which they are used by companies from various industries. Here are a few quick examples:
multilingualism
A company's website is online in two languages, such as German and English. You can switch between languages simply by clicking on the corresponding flag. The channels on moinAI now make it possible for the chatbot to automatically change the language as well. The knowledge or topics remain the same, the language of the answers changes.
B2B and B2C approach
A company's website appeals to two different target groups: B2B & B2C. The wording and address should vary accordingly, i.e.: On the subpages for B2C customers, a different wording is used than on the subpages for B2B customers — this applies not only to information texts, but also to the chatbot's answers. This is also easy to solve using the moinAI channels. The topics and knowledge remain the same, but the texts of the chatbot answers change, depending on the context of the subpage (B2B or B2C).
Website & social media
A company not only plays the chatbot on the website, but also on the company's Facebook channel, i.e. in Facebook Messenger. The topics that the chatbot covers are the same. However, for reasons of presentation, the answer texts should be shorter and the links that the chatbot gives in Facebook Messenger are also different from those on the website. Thanks to the channel feature, this can be easily implemented.
Different countries & domains
A company sells a product across different countries. Each country usually has not only its own language, but also its own domain. However, the questions about the product remain the same across countries and languages. This case is also ideal for channels. In this way, a separate channel can be used for each domain, which answers users' questions in the country-specific language.
There are numerous other applications for the moinAI channels. But no matter which use case, the following always remains the same:
1. The chatbot's AI does not have to be retrained or specially trained for another channel. Existing knowledge is retained and applied to the new channels.
2. For each channel, there is a defined language (e.g. German or Spanish) and a playback location (e.g. Facebook Messenger, Userlike or a specific domain)
