What is an intent?
As the direct translation from English suggests, this is the intention that an author of a message/document wanted to express with the text. In the context of NLP are intents to be understood more as characteristics of short texts, usually only of (partial) sentences. For example, does a customer want to provide support or a complaint.
For more detailed information on intents related to chatbots, please see our AI column “Chatbot intents, granularity & fallback intents — everything you need to know, simply explained.”
