BRITA best practice: successfully combining live chat and AI chatbot (German only)
On-demand webinar (available anytime)
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Wir haben gesehen, dass wir eine Verfünffachung der abgearbeiteten Anfragen im Chat haben - für die gleichen Ergebnisse hätten wir ansonsten 1-2 Operators einstellen müssen. Dadurch amortisiert sich die moinAI Technologie rasend schnell.
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How BRITA uses a hybrid approach of automated AI and manual live chat to answer recurring product questions and thus permanently alleviate the burden on service.
Sign up for the webinar:
Speakers in the panel:
Frederik Schröder ist Experte für Chatbots & KI. Seine Mission: Das Potenzial künstlicher Intelligenz für Unternehmen nutzbar machen. Dies tut er in seiner beruflichen Praxis mit Kunden und im Rahmen von Vorträgen & Webinaren, in denen er das Potenzial von KI und Automatisierung anhand von Praxisbeispielen erlebbar und nachvollziehbar macht.
This is what you can expect in the webinar:
Find out live how BRITA a hybrid customer communication comprising Live chat and KI and therefore answers questions about water filters faster, more efficiently and 24/7. During the webinar, you will receive the latest information, practical examples & insights about innovative technologies and processes of Userlike (Tim Berghoff), MoiNai (Frederik Schröder) and BRITA (Thorsten Winter):
- Add AI to live chat: How was BRITA able to ensure easy implementation of AI?
- Extend chatbot with live chat: Why is it important to take on complex inquiries by human beings?
- 3 steps to become a hybrid assistant: How can the hybrid assistant go live on the website?
- Practical insights from BRITA: Why did the water filter manufacturer opt for an AI chatbot?
- Simple AI explanation: How does artificial intelligence really work? What exactly is “intelligent” about it?
- Profitability calculation: How costs can be saved with a hybrid assistant.
- Use-case product pages: Why are product pages ideal for using an AI chatbot?
