On Demand Webinar

How an AI chatbot optimizes customer service and marketing at the same time: Best Practice Chocoversum (German only)

On-demand webinar (available anytime)

“

Was für uns ein totaler Erfolgsindikator war, ist das Thema Online-Buchung. Wir haben mithilfe des Chatbots 41% mehr Online-Buchungen generieren können, was eine extreme Steigerung zum Vorjahr war.

“

Ulrike Albrecht
Head of Communications

Like the world of experience Chocoversum successfully uses an AI chatbot, leading over 14,000 conversations per year — and automatically answers around 80% of all incoming chats.

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Speakers in the panel:

Webinar host Frederik Schröder
Ulrike Albrecht
Head of Communications
Chocoversum GmbH

Ulrike leitet im Chocoversum Hamburg die Kommunikation und ist dabei auch für den KI-Chatbot zuständig. Sie wird live aus der Praxis berichten und so einen echten, authentischen Einblick in die Arbeit und den Erfolg mit einem KI-Chatbot geben.

Webinar host Frederik Schröder
Sophie Liehr
Customer-Success-Managerin
moinAI

Sophie ist seit mehreren Jahren Customer-Success-Managerin bei moinAI und kümmert sich darum, dass Unternehmen, die einen KI-Chatbot einsetzen bestens betreut und unterstützt werden. Sie kennt alle Tipps und Tricks, die man braucht, um mit einem KI-Chatbot erfolgreich zu sein.

In collaboration with:

After participating in the live webinar, you will know everything you need to know about the following points:

  • Why an AI chatbot? The reasons why a 24/7 chatbot channel and automation are so important
  • Self-service digital solution: Automate recurring customer inquiries with a digital assistant — thus relieving customer service
  • Generate leads with an AI chatbot: How can increasing website conversion and improving user experience be promoted?
  • AI Deep Dive: How independent learning is possible based on artificial intelligence and what is really intelligent about chatbots.
  • Reduce AI complexity: How moinAI was able to implement an AI-based chatbot with little effort
  • Learnings and next steps: How the Chocoversum chatbot is extended to other use cases and which points need to be considered.
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