Service Excellence – How Unilabs helps its patients 24/7 with a chatbot
on-demand
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In this exclusive webinar, learn how Unilabs shaped the future of its digital customer communications in the midst of the COVID-19 pandemic.
Sign up for the webinar:
Speakers in the panel:
Charlotte is responsible for developing and unifying the customer experience and for building, promoting, and maintaining a strong service culture. In the webinar, she explains how recurring customer service questions can be automatically answered by a self-learning chatbot.
Meike is the Chief Editorial Officer at cmm360 and interviews pioneers and leaders on topics such as customer experience management, customer service, sustainable customer loyalty, and customer relationship management - in short, she cares about everything you need to create a comprehensive, relevant customer world successfully!
Frederik Schröder is an expert in chatbots and AI. His mission: to harness the potential of artificial intelligence for businesses. He does this in his professional practice with clients and in lectures and webinars, where he uses practical examples to bring the potential of AI and automation to life and make it understandable.
What we will show in the webinar:
- Why an AI chatbot? Why a direct chat channel available around the clock and automation in customer service are so important.
- The "3 steps" to an AI Chatbot: How an intelligent digital assistant can be successfully implemented in practice.
- Unilabs best practice: The webinar shows how Unilabs uses a best-practice AI chatbot on its websites to provide its patients with excellent service.
- Digital self-service solution: Automate recurring customer inquiries with a digital assistant and reduce your support costs by 25%.
- AI Deep Dive: How self-learning based on artificial intelligence is possible, enabling more and more inquiries to be automated.
Unilabs
Unilabs is one of Europe's largest diagnostics companies, offering patients around the world a comprehensive range of laboratory, pathology, and imaging services. As a leading digital champion covering the entire spectrum of diagnostics, Unilabs' 12,000 employees save lives every day.
Unilabs invests heavily in technology, equipment, and people, using digital technologies in its state-of-the-art laboratories and imaging institutes to improve the lives of nearly 100 million people every year.
In the webinar, Charlotte Calemard from Unilabs provides practical insights and explains how recurring patient questions can be automated to reduce the workload on customer service representatives and allow them to focus on more complex and relevant issues.
cmm360 – CRM & CX
cmm360.ch is a neutral, cross-topic platform dedicated to shaping successful and sustainable customer relationships in the digital age. The magazine and platform for sustainable customer relationship managers focuses on providing insights into CRM & CX.
moinAI
moinAI is the self-learning AI chatbot solution for companies' digital customer communication. Whether marketing, sales, or customer service, moinAI is the automation solution that helps respond quickly and efficiently to customer inquiries around the clock. What makes moinAI special is its ability to learn independently. AI and NLP enable the chatbot to develop itself and understand complex inquiries.
Numerous companies have optimized their customer communication with moinAI. The range of use cases extends from first-level support to marketing campaigns to e-commerce strategies, etc. However, one thing applies to all of the use cases mentioned: the impressive KPIs that result from automation.
