On Demand Webinar

Best Practice Fressnapf: Fast growth and high customer satisfaction thanks to AI chatbot (German only)

Available on demand (available at any time)

“

Ein Chatbot lohnt sich überall da, wo man schneller und kosteneffizienter werden möchte - bei gleichbleibend stabilen Antwortraten.

“

Sascha Klein
Expert Tracker Operations & Happiness

How Fressnapf supported the launch of a product using an AI chatbot and in this way permanently relieves the service team, promotes rapid growth and achieves a high level of customer satisfaction.

Sign up for the webinar:

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Speakers in the panel:

Webinar host Frederik Schröder
Sascha Klein
Expert Tracker Operations & Happiness
Fressnapf Tiernahrungs GmbH

Webinar host Frederik Schröder
Jens Verhalen
Head of Tracker
Fressnapf Tiernahrungs GmbH

Webinar host Frederik Schröder
Frederik Schröder
Managing Director
moinAI

Frederik Schröder ist Experte für Chatbots & KI. Seine Mission: Das Potenzial künstlicher Intelligenz für Unternehmen nutzbar machen. Dies tut er in seiner beruflichen Praxis mit Kunden und im Rahmen von Vorträgen & Webinaren, in denen er das Potenzial von KI und Automatisierung anhand von Praxisbeispielen erlebbar und nachvollziehbar macht.

In collaboration with:

After participating in the live webinar, you will know everything you need to know about the following points:

  • Why AI chatbot? The reasons why the self-service solution AI chatbot is so relevant in e-commerce right now.
  • The journey from Fressnapf: Challenge, goals, solution and results — exciting insights from the initial idea to the implemented AI chatbot
  • AI Deep Dive: What is really intelligent about an AI chatbot and how a self-learning system works to automate more and more queries.
  • Best practice food bowl: The webinar will show live what makes the Fressnapf chatbot so successful and how 86% of messages are automated
  • Digital self-service solution: Answer customer inquiries in seconds with an AI chatbot and simultaneously achieve a CSAT score of 75%

Why participation is worthwhile:

  • Concentrated expert knowledge from practice
  • First-hand learnings & from different perspectives
  • Step-by-step guide for a successful implementation

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Register now

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