Chatbots for the manufacturing industry

+1.000.000 successful conversations with +100 companies

One channel for all target groups

Whether B2B, B2C, B2B2C - the chatbot has answers for everyone.

Automate recurring questions

And gain time for truly important matters.

Pre-qualification of contacts

A chatbot navigates users and pre-qualifies them.

Automate recurring questions from end customers

Constantly recurring questions from end customers cost your support team valuable time. A chatbot answers these questions around the clock, giving your employees more time to deal with complex questions or conduct sales calls.

Better navigation for website visitors

Many websites need to include numerous elements and products to cater to every target group. In doing so, users may struggle with navigation. A chatbot takes your visitors by the digital hand, providing answers or guiding them to the place they are looking for.

Generate qualified leads

A chatbot not only converts more website visitors than conventional tools but can also automatically generate these leads and forward them via interfaces. The AI chatbot automatically collects the necessary data, such as name, email address, and phone number and forwards them accordingly.

Typical intents for the manufacturing industry

Characteristic intents that are repeatedly requested in the manufacturing industry. Our AI is optimally trained for these and expands the topic sets independently.

Retailer search

Portfolio

Availability

Contact person

Contact

Change shipping address

Intelligent industry templates

moinAI has been used by hundreds of companies in customer communication for over 9 years. Throughout this entire period, the AI has been continuously learning, gathering insights, and building industry-specific knowledge – which is, of course, utilized for the industry templates. This means the AI can instantly suggest intents that are relevant to your sector, without the need for prior training.

“moinAI's intelligent chatbot solution enables us to automate online customer communication around Geberit AquaClean in chat, making our customers happier and our online support more efficient.”

Thomas Brückle

MBA Head of Marketing, Geberit Vertriebs GmbH

Read case study

Results achieved with moinAI

Companies from the industrial sector achieve impressive results in their customer communication with moinAI:

+24.000

positive chat ratings at Geberit.

+25%

fewer inquiries that have to be answered manually at Geberit.

+58%

of incoming messages are automated by the chatbot at Dräger.

Why moinAI – what makes us unique?

For over 9 years, we’ve pursued a clear vision: to shape the future of customer communication. Our clients receive the complete package – sophisticated AI technology that’s easy to use.

AI & NLP made in Hamburg

Our artificial intelligence and natural language processing are specially developed for customer communication and offer unique features.

Quality guaranteed

Intelligent chatbots are our main focus. We have been developing AI chatbots for over 9 years and are absolute experts in this field.

Easy handling

The chatbot and the backend (moinAI Hub) are very user-friendly, require no IT knowledge, and offer ideal usability. "Apple-like experience" – moinAI customer.

Diversity & Adaptability

moinAI can be used for every use case and every industry. Whether marketing, sales, customer service. Everything is possible.

Clear point-of-contact culture

With us, everything is clarified and implemented quickly. As few loops as possible and no changing contact persons.

„Ready to go“ chatbot

Our customers receive a ready-made chatbot. No need to “craft”, train or program anything.

Detailed information packages

All customers receive personalized onboarding. Additionally, there are presentations, a knowledge base, ROI calculators, a GDPR page, and much more.