Offer more self-service. And impress with outstanding support.
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Secure a competitive advantage and meet the growing inquiry volume
One of the challenges in the energy industry is the high level of competition. Visibly differentiating yourself from competitors is more important than ever, not least because of digital comparison options and the rapid loss of customers. Set yourself apart with outstanding and competent customer service.
Recurring questions solved quickly – regardless of service times
With an intelligent chatbot, customer inquiries can be resolved quickly, 24 hours a day. Recurring issues such as "reading the meter," "usage/cost," or "registration and deregistration" can be handled by the chatbot. This automation provides the service team with more time to focus on complex queries.
Typical energy and municipal utility intents
Characteristic intents frequently requested in the energy and municipal utilities sector. Our AI is expertly trained on these and autonomously expands the topic sets.
Intelligent industry templates
moinAI has been used by hundreds of companies in customer communication for over 9 years. Throughout this entire period, the AI has been continuously learning, gathering insights, and building industry-specific knowledge – which is, of course, utilized for the industry templates. This means the AI can instantly suggest intents that are relevant to your sector, without the need for prior training.
Results achieved with moinAI
Companies from the municipal utilities and energy sector achieve impressive results in their customer communication with moinAI:
Why moinAI – what makes us unique?
For over 9 years, we’ve pursued a clear vision: to shape the future of customer communication. Our clients receive the complete package – sophisticated AI technology that’s easy to use.
Resources
Discover more about the world of intelligent chatbots in the utilities and energy sector in our webinar and case study. Gain exciting insights and updates.
Boost customer satisfaction with quicker responses.
See for yourself and create your own chatbot. Free of charge and non-binding.
