Offer excellent customer experience – and simultaneously reduce the burden on support
can be found here!
Make ordering processes more appealing and simpler
Growing customer demands, high bounce rates or abandoned shopping carts - the challenges facing online shops are diverse. An AI chatbot offers help and support that benefits everyone: Fast service for customers and efficient relief for employees.
Satisfied customers buy more and are happy to come back
A chatbot supports the user journey of a website visitor at all times. Whether in the B2C or B2B area: A chatbot assists, advises, answers questions and even independently generates leads that are automatically forwarded to existing CRM systems (such as Hubspot).
Stand out from the competition, meet growing customer demands
The competitive pressure in e-commerce is high. Search engines and comparison portals make it possible for users to jump ship in a matter of seconds. With a chatbot, you can inspire customers, help them quickly, assist them 24/7 and ultimately increase satisfaction and motivation to buy.
Automate conversations and scale growth efficiently
For many e-commerce companies, a smart chatbot is ultimately the key to continued growth while consistently providing excellent service to (potential) customers. Repetitive questions, which frequently arise in e-commerce, can be ideally answered through automation.
Smart automation - without compromises or extra effort
moinAI answers all incoming messages efficiently and automatically from day 1. For your employees, this means less workload and time to deal with complex issues. Thanks to dreaming and reassuring, moinAI continues to develop independently and suggests new topics on its own.
Typical e-commerce intents
Characteristic intents that are repeatedly requested in the area of e-commerce. Our AI is optimally trained for these and expands the topic sets independently.
Intelligent industry templates
moinAI has been used by hundreds of companies in customer communication for over 9 years. Throughout this entire period, the AI has been continuously learning, gathering insights, and building industry-specific knowledge – which is, of course, utilized for the industry templates. This means the AI can instantly suggest intents that are relevant to your sector, without the need for prior training.
Results achieved with moinAI
Companies from the e-commerce sector achieve impressive results in their customer communication with moinAI:
Why moinAI – what makes us unique?
For over 9 years, we’ve pursued a clear vision: to shape the future of customer communication. Our clients receive the complete package – sophisticated AI technology that’s easy to use.
Resources
Find out more about the world of intelligent chatbots in our webinars, whitepapers and newsletter. Get exciting insights and updates.
Fressnapf webinar
2 years & 221.441 conversations later: How Fressnapf sets a milestone with its chatbot, demonstrating how innovation and technology are transforming e-commerce.
Boost customer satisfaction with quicker responses.
See for yourself and create your own chatbot. Free of charge and without obligation.
