Scalable service - without compromising on quality

Maintain high quality in customer service and offer top-notch support – at very affordable rates. An intelligent chatbot automatically answers incoming customer inquiries 24/7, evolves independently, and guarantees scalable real-time support.
How can I help you? 🤖
I want to know how to open
an account.
A portrait of moini, the chatbot assistant
Opening a new account is very easy. Just follow these instructions.
+1,000,000 successful conversations with +100 companies
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Scalable service
A 24/7 contact point for your customers
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High quality of service
At no extra cost and without manual effort
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Low resource requirements
The moinAI experts train the AI
Analysetool der Chatbotunterhaltungen

Ensure high-quality service – at budget-friendly rates

The current challenge: Financial companies must maintain both quantity and quality in their service while offering affordable rates. It is essential to ensure that customers receive a full-service experience that satisfies them and instills confidence, even within a budget segment. Smart automation through an AI chatbot makes this achievable.

Einsatz von Chatbot für Skalierbarkeit

Ensure scalability even as your customer base grows

The more your company grows, the more you need to focus on staffing and the associated costs. Efficient, smart and scalable automation is the solution here. The service quality remains the same, but the costs do not increase.

Attract new customers with innovative technology

Put your (potential) customers first, strengthen loyalty, and impress with flexibility and speed. moinAI not only engages in conversations but also automatically generates leads within the chat and forwards them to existing systems.

Smart automation – no compromises, no extra effort

From day one, moinAI answers all incoming messages efficiently and automatically. For your employees, this means less work and more time to deal with complex issues. Thanks to smart AI Features moinAI develops itself further and suggests new topics on its own.

Typical finance topics

Characteristic intents that are repeatedly requested in the area of finance. Our AI is optimally trained for these and expands the topic sets independently.

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ETF offer
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Open securities account
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Access issues
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Change bank details
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Negative interest rate
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Custody fees

Intelligent industry templates

moinAI has been used by hundreds of companies in customer communication for over 9 years. Throughout this entire period, the AI has been continuously learning, gathering insights, and building industry-specific knowledge – which is, of course, utilized for the industry templates. This means the AI can instantly suggest intents that are relevant to your sector, without the need for prior training.

"Of course, we implemented the chatbot with the assumption that it would relieve customer service. However, we did not expect that right after going live, essentially from day one, it would be so well received and highly frequented, taking away so much workload."
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Thomas Soltau
Co-CEO at Smartbroker.de / FondsDISCOUNT.de / wallstreet:online capital AG

Results achieved with moinAI

Companies in the finance sector achieve impressive results in their customer communication with moinAI:

70%
of incoming chat messages are automatically resolved at Smartbroker.
>10.000
monthly interactions with the chatbot at AdmiralDirekt.
-12%
reduction in the number of calls to AdmiralDirekt.

Why moinAI – what makes us unique?

For over 9 years, we’ve pursued a clear vision: to shape the future of customer communication. Our clients receive the complete package – sophisticated AI technology that’s easy to use.

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AI & NLP made in Hamburg
Our artificial intelligence and natural language processing are specially developed for customer communication and offer unique features.
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Quality guaranteed
Intelligent chatbots are our main focus. We have been developing AI chatbots for over 9 years and are absolute experts in this field.
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Easy handling
The chatbot and the backend (moinAI Hub) are very easy to use, require no IT knowledge, and offer ideal usability. "Apple-like experience" – moinAI customer.
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Diversity & Adaptability
moinAI can be used for every use case and every industry. Whether marketing, sales, customer service. Everything is possible.
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Clear point-of-contact culture
With us, everything is clarified and implemented quickly. As few loops as possible and no changing contact persons.
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„Ready to go“ chatbot
Our customers receive a ready-made chatbot. No need to “craft”, train or program anything.
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Detailed information packages
All customers receive personalized onboarding. Additionally, there are presentations, a knowledge base, ROI calculators, a GDPR page, and much more.

Resources

Find out more about the world of intelligent chatbots in finance in our webinars, whitepapers and blog articles. Get exciting insights and updates.

Best practice Smartbroker

The 5 most important learnings from the Smartbroker webinar

Read now
Webinar mit Smartbroker und moinAI ÜbersichtsseiteAdmiral Direct Logo mit Pokal

AI chatbot for car insurance.

Case study - AdmiralDirekt

Read now

Existing & custom integrations

moinAI can be easily integrated into your existing and future tools.

Boost customer satisfaction with quicker responses.

See for yourself and create your own chatbot. Free of charge and non-binding.