Answer recurring questions.
At any time and in any language

Offer global service with an intelligent chatbot, answer your guests' questions, inspire prospective customers and benefit from intelligent automation.
How can I help you? 🤖
What events are taking place
in the region in September?
A portrait of moini, the chatbot assistant
You can find all events in the region here in our event calendar.
+1.000.000 successful conversations with +100 companies
Every channel & every language
Make it as easy as possible for your guests to get in touch.
Improve guest communication
Offer an optimized UX and 24/7 service via chatbot.
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Provide up-to-date information
A chatbot always keeps your guests up to date.

Multilingual support for customers around the world

moinAI can understand 98 different languages - including dialects and colloquialisms. Communicate with people from all over the world and ensure a high level of satisfaction. Simply select the languages you need and the moinAI AI experts will train the AI.

24/7 answers - no matter what time of day

Offer guests and interested parties a 'round-the-clock' service with a digital assistant that never sleeps and continues to develop independently. Whether there are questions about excursion destinations, timetables or current COVID rules - the chatbot responds in seconds at any time.

Automate recurring questions efficiently

Take the pressure off the service team by automatically answering repetitive queries. This gives your employees more time to deal with complex issues that require detailed advice. At the same time, you effectively save on support costs.

Typical tourism & transportation intents

Characteristic intents that are repeatedly requested in the area of tourism & transportation. Our AI is optimally trained for these and expands the topic sets independently.

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Corona information
Events
Weather
Timetable
Availability
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Excursion destinations

Intelligent industry templates

moinAI has been used by hundreds of companies in customer communication for over 9 years. Throughout this entire period, the AI has been continuously learning, gathering insights, and building industry-specific knowledge – which is, of course, utilized for the industry templates. This means the AI can instantly suggest intents that are relevant to your sector, without the need for prior training.

"By using moinAI for many years, we were able to achieve a customer satisfaction rate of 75% and take tourism communication to the next level."
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Denise Böhm
Head of Social Media
Deutschland - Das Reiseland
Read case study

Results achieved with moinAI

Companies in the tourism sector achieve impressive results in their customer communication with moinAI:

+75%
positive conversation ratings at DZT.
<10%
of the inquiries must be answered manually.
2
chatbot channels and 2 languages are available for users at DZT.

Why moinAI – what makes us unique?

For over 9 years, we’ve pursued a clear vision: to shape the future of customer communication. Our clients receive the complete package – sophisticated AI technology that’s easy to use.

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AI & NLP made in Hamburg
Our artificial intelligence and natural language processing are specially developed for customer communication and offer unique features.
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Quality guaranteed
Intelligent chatbots are our main focus. We have been developing AI chatbots for over 9 years and are absolute experts in this field.
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Easy handling
The chatbot and the backend (moinAI Hub) are very easy to use, require no IT knowledge, and offer ideal usability. "Apple-like experience" – moinAI customer.
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Diversity & Adaptability
moinAI can be used for every use case and every industry. Whether marketing, sales, customer service. Everything is possible.
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Clear point-of-contact culture
With us, everything is clarified and implemented quickly. As few loops as possible and no changing contact persons.
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„Ready to go“ chatbot
Our customers receive a ready-made chatbot. There is no need to “craft”, train or program anything.
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Detailed information packages
All customers receive personalized onboarding. Additionally, there are presentations, a knowledge base, ROI calculators, a GDPR page, and much more.

Resources

Find out more about the world of intelligent chatbots in our webinars, whitepapers and newsletter. Get exciting insights and updates.

BLS webinar

How tourism and transportation companies benefit from an AI chatbot

Watch now

DZT achieves 75% customer satisfaction in the AI chatbot.

Case study - DZT

Read now

Existing & custom integrations

moinAI can be easily integrated into your existing and future tools.

Boost customer satisfaction with quicker responses.

See for yourself and create your own chatbot. Free of charge and non-binding.