Answer recurring questions. Automatically gain subscribers.

Use an intelligent chatbot to offer 24/7 service, answer questions from website visitors (e.g. directly on the paywall) and ultimately inspire you with competent advice and fast service.
Create chatbot
Request product demo
How can I help you? 🤖
Does the print subscription also include
access to digital content?
A portrait of moini, the chatbot assistant
Yes, with Print-Plus you can also conveniently read all content digitally.
+1.000.000 successful conversations with +100 companies
Preventing paywall drop-offs
Turn visitors into paying customers
Relieve customer support
A chatbot automatically answers (recurring) questions
Improve subscription shop service
A chatbot takes over customer advice and assists 24/7

Prevent drop-offs at the paywall through 24/7 service

Many online media outlets and publishers have been using paywalls for some time. However, paywalls can be complicated, whether regarding subscriptions, promotional offers, or pricing inquiries. As a result, the drop-off rate at a paywall is often high. A smart chatbot that provides assistance around the clock can help counteract this issue.

Automate recurring questions efficiently

Relieve your service team by automating responses to repetitive inquiries. This frees up more time for your staff to focus on complex issues that require detailed consultation. At the same time, this approach effectively reduces support costs.

Editorial design of the chatbot

How the chatbot responds is entirely up to you. The editorial design of the response texts is always under the control of the respective companies. The response texts can be created very easily in the user-friendly hub. There are also various design options, such as multiple-choice questions, card menus, images, etc.

Typical publishing intents

Characteristic intents that are repeatedly requested in the area of publishing. Our AI is optimally trained for these and expands the topic sets independently.

Delivery pause
Abotypes
Costs
Digital edition
Benefits
Login problem

Intelligent industry templates

moinAI has been used by hundreds of companies in customer communication for over 9 years. Throughout this entire period, the AI has been continuously learning, gathering insights, and building industry-specific knowledge – which is, of course, utilized for the industry templates. This means the AI can instantly suggest intents that are relevant to your sector, without the need for prior training.

“The great strength of moinAI lies in the “natural understanding” of customer questions - within a short time, we were able to achieve an automated response to 60% of all inquiries in the chatbot. Thanks to the rapid further development of the solution, this provider will still be at the cutting edge of the latest technical developments many years from now.”
Portrait von einem moin.ai Kunden
Eva Kubitz
Consultant for organizational development

Results achieved with moinAI

Companies from the publishing sector achieve impressive results in their customer communication with moinAI:

60%
degree of automation.
3
publishing portals use the AI chatbot.
79%
positive ratings of chatbot responses.

Why moinAI – what makes us unique?

For over 9 years, we’ve pursued a clear vision: to shape the future of customer communication. Our clients receive the complete package – sophisticated AI technology that’s easy to use.

Blaues Icon von Gehirn
AI & NLP made in Hamburg
Our artificial intelligence and natural language processing are specially developed for customer communication and offer unique features.
Icon von einer Auszeichnung in blau
Quality guaranteed
Intelligent chatbots are our main focus. We have been developing AI chatbots for over 9 years and are absolute experts in this field.
Icon eines Browserfensters in blau
Easy handling
The chatbot and the backend (moinAI Hub) are very easy to use, require no IT knowledge, and offer ideal usability. "Apple-like experience" – moinAI customer.
Blaues Icon einer Person beim dehnen
Diversity & Adaptability
moinAI can be used for every use case and every industry. Whether marketing, sales, customer service. Everything is possible.
Blaues Icon von Kopf mit Headset
Clear point-of-contact culture
With us, everything is clarified and implemented quickly. As few loops as possible and no changing contact persons.
Blaues Icon eines Roboters
„Ready to go“ chatbot
Our customers receive a ready-made chatbot. No need to “craft”, train or program anything.
Blaues i
Detailed information packages
All customers receive personalized onboarding. Additionally, there are presentations, a knowledge base, ROI calculators, a GDPR page, and much more.

Resources

Find out more about the world of intelligent chatbots in our webinars, whitepapers and newsletter. Get exciting insights and updates.

Publishers and AI chatbots

What is the best way to integrate a chatbot into the paywall process?

Download PDF

Chatbot newsletter

Subscribe to the newsletter and receive updates on AI, chatbots & automation every 2 weeks.

Register now

Existing & custom integrations

moinAI can be easily integrated into your existing and future tools.

See all integrations

Boost customer satisfaction with quicker responses.

See for yourself and create your own chatbot. Free of charge and non-binding.

Create chatbot
Request a product demo