AI chatbot for B2B marketing on Facebook (German only)

How Dräger uses moinAI to automatically solve and pre-qualify customer inquiries in Facebook Messenger — 24 hours a day, seven days a week.‍

The result: Reduction of response time from 63 hours to less than one minute while automating 42% of all customer inquiries Because not only in explicit customer support, but also in the entire marketing sector, the characteristics of a chatbot should not be underestimated. Due to the wide range of uses, the moinAI platform For example, take on advice and sales-related inquiries and thus optimize them, as response times are reduced. In addition, a chatbot represents, among other things, the representative of a brand, provides advice with product information and tips — and thus includes the opportunity to shape a brand and positively influence opinion formation.

An excerpt of the features of the Dräger chatbot

• CRM integration: The Dräger chatbot is connected to the Hubspot CRM system, among other things.
• Live chat integration: Existing live chat channels are integrated and can be used.
• Use-case dependent routing: The chatbot recognizes the use case and can forward the request to the appropriate agent.
• tool integration: There is a connection to social media tools, in the case of Dräger Falcon.io.

Read the case study now and learn more about challenges, the solution approach and the results