The moinAI CSM team — for a fixed contact culture
Last updated: 4/15/2024
What is particularly important to us at moinAI? A permanent point of contact in culture! We don't want to be an anonymous company with constantly changing contacts.
Rather, we want our customers to be able to clarify their concerns with us as easily as possible so that they can implement their chatbot project without much “back and forth” and without complex loops and thus successfully use the full potential of the chatbot.
Of course, our CSM team plays a central role in this — after all, it's already in the name: Customer successManagement! For this reason, we would like to introduce some employees from our CSM team and offer a brief insight into everyday working life.
Curtains up for Anne, Sophie, Romi, Ole and Lukas!
It is precisely the fact that there is no such thing as THE typical day that appeals to me so much about my work. In addition to regular internal meetings, it is precisely the feedback from customers and the resulting product innovations and suggestions that make every day so different and exciting.
In addition, there is our great team and colleagues, who you can always rely on and who do everything you can to make you feel comfortable and work well together.
I particularly enjoy working with customers who are just as enthusiastic about AI and chatbots as we are. After a successful onboarding, it is always exciting to see the chatbot results of our customers and how creative the approaches are. Some prove themselves to be real conversational design experts and come up with very extensive and complex answers on their own. The chatbots also receive correspondingly good reviews.
Through regular exchange with our customers, we have already been able to consider many feature requests in the past and implement them in collaboration with our product team. I really like presenting this rapid product development and thus achieving further success with the chatbot on the customer side!
Being part of customer success management means embodying the interface between customers and our product. The challenge is, on the one hand, to make complex AI structures tangible and understandable for everyone and, on the other hand, to enable optimal performance of the chatbot. With our AI chatbot solution, we are helping to relieve our customers in many of their processes and to digitization and are constantly developing ourselves in the process. The position as customer success manager therefore combines project management, customer support and product development. This variety of tasks really makes the job something special. In addition, there is cross-divisional collaboration with a dynamic team, which gives the job fun, additional variety and that certain something.
On the one hand, with the help of the cloud model developed by the team, we achieved a breakthrough in explaining artificial intelligence. Many customers have never worked with AI before, but thanks to our onboarding illustration, they quickly understand how it works and how they can use the technology for themselves. On the other hand, it is always a highlight for me when a chatbot is more integrated into the company's digital ecosystem and can thus further expand its added value for users.
As a working student, I often work in the background. What may sound unappealing at the beginning is in reality the opposite. That is exactly why I regularly get to know and support (new) customers from various industries and also accompany them on their individual paths. The focus is always on helping customers achieve success with our product and to be able to gain new experiences and learn skills every day. This freedom and diversity is brilliant and motivates me anew every day!
The moinAI CSM team provides each customer with a fixed contact person. In addition, the CSM & AI team ensures that ideal training data for AI is available right from the start. This ensures that the technology in the background is no hurdle for companies.
In this way, moinAI can be used as simply and easily as possible by customers & companies.
