Live chat guide: Everything you need to know for effective customer communication

Customer communication is increasingly moving to digital. While email support and telephone contact are becoming less important, live chat and AI chatbots are taking over the conversation at more and more companies. The combination of chatbot and live chat is particularly effective — this results in exciting synergies that companies should use.

Our live chat guide provides you with all important information: What makes live chat special? What features are there and how does it differ from chatbots? Get the best tips and best practices to optimize your customer communications. Plus, discover how live chat and chatbots can work together seamlessly to ensure seamless customer support. We introduce you to the leading providers and compare the most important features to make it easier for you to choose the right solution.

Download the live chat guide and learn how you can increase customer satisfaction while making your support processes more efficient.